Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the
          money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one
          account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

Home · The Ledger · Guides
Guides · Nigeria

Is your money safe in a Nigerian fintech?

How CBN licences, NDIC deposit insurance, BVN/NIN rules and data protection work in Nigeria, and how to check any fintech before you trust it.

The short answer

Your money in a Nigerian fintech is as safe as the licensed institution that actually holds it. If the app is, or names, a CBN-licensed bank, microfinance bank, payment service bank or mobile money operator, your deposit is insured by the NDIC up to ₦5 million (commercial banks and MMOs) or ₦2 million (microfinance, mortgage and payment service banks) per depositor. Money that is invested, or held by an unlicensed operator, is not covered, so check the provider's licence on the CBN and NDIC lists first.

Fintech, bank, microfinance bank, MMO or PSB: what is the difference?

"Fintech" describes a business model, not a licence. In Nigeria, the question that decides how safe your money is depends on which licence sits behind the app. The Central Bank of Nigeria (CBN) licenses and supervises every institution that holds customer deposits or runs payment services. Five categories matter for everyday users.

Commercial bank (deposit money bank)
A full bank licensed by the CBN with national, regional or international authorisation. It takes deposits, lends, and offers the widest range of services. Deposits are insured by the NDIC.
Microfinance bank (MFB)
A bank licensed by the CBN to serve individuals and small businesses. MFBs take deposits and lend, under tighter rules on size and scope than commercial banks. Deposits are insured by the NDIC, at a lower limit.
Payment service bank (PSB)
A CBN-licensed bank set up to widen access to savings and payments. PSBs take deposits and move money but are not allowed to lend. Deposits are insured by the NDIC.
Mobile money operator (MMO)
A CBN-licensed company that runs wallets you fund and spend from your phone. It does not lend. Customer funds sit in trust accounts at banks, and NDIC cover passes through to each subscriber.
Fintech app without a deposit licence
Many apps hold a payment licence (for example as a payment solution service provider or switch) or no CBN licence at all, and partner with a licensed bank or MFB that holds your money. Some investment apps are regulated by the Securities and Exchange Commission (SEC) instead.
TypeRegulatorTakes depositsLendsNDIC cover per depositor
Commercial bankCBNYesYesUp to ₦5,000,000
Microfinance bankCBNYesYesUp to ₦2,000,000
Payment service bankCBNYesNoUp to ₦2,000,000
Mobile money operatorCBNHolds wallet funds in trust at banksNoUp to ₦5,000,000 (pass-through)
Fintech without a deposit licenceCBN payment licence, SEC, FCCPC, or noneNo; uses a partnerOnly if separately registeredThrough the partner bank, if any

Microfinance bank licence tiers

Under the CBN's microfinance bank guidelines, MFBs are licensed in three categories that decide where they may operate. A unit MFB operates in a single location; unit banks are further split into Tier 1 (urban and high-density banked areas) and Tier 2 (rural, unbanked and under-banked areas). A state MFB may open branches within one state. A national MFB may operate in more than one state and across the country. Each category has its own minimum capital, set and revised by the CBN. The category is shown on the CBN's list of licensed institutions.

Who actually holds your money?

When you open an account in an app, your naira sit in one of three places. Knowing which one is the most useful step in judging safety.

  1. The app is itself a bank, MFB, PSB or MMO. Your money is a deposit with that licensed institution and is covered by the NDIC up to the limit for its category.
  2. The app is a technology company working with a licensed bank. Your account number belongs to the partner bank, often called a banking-as-a-service arrangement. Your money is a deposit with that bank, and NDIC cover applies through the bank. The app's terms should name the bank.
  3. The app invests your money. Savings plans that buy Treasury bills or units in a money-market fund are investments, not deposits. They are not NDIC-insured. Protection comes from SEC rules, a custodian that holds the assets separately, and the underlying government or bank credit.

If an app cannot tell you which of these applies, or names a partner you cannot find on the CBN register, treat that as a warning sign.

NDIC deposit insurance: what is covered and up to how much

The Nigeria Deposit Insurance Corporation (NDIC) insures deposits held with licensed banks. If an insured institution fails, the NDIC pays each depositor up to a fixed limit. The current limits took effect in May 2024, when the NDIC raised cover tenfold for commercial banks. They remain the published limits as of October 2026.

Institution typeMaximum cover per depositorPrevious limit
Commercial (deposit money) bank₦5,000,000₦500,000
Mobile money operator (pass-through, per subscriber, per MMO)₦5,000,000₦500,000
Microfinance bank₦2,000,000₦200,000
Primary mortgage bank₦2,000,000₦500,000
Payment service bank₦2,000,000₦500,000

Cover applies per depositor, per insured institution. Balances you hold across several accounts at the same bank are added together before the limit is applied. At the time of the increase, the NDIC said the new commercial bank limit fully covered about 99% of depositors. Investments such as Treasury bills, money-market fund units and shares are not deposits and are not covered.

What happens when a bank fails

When the CBN revokes a licence, the NDIC is appointed liquidator. It now uses BVN records held by the Nigeria Inter-Bank Settlement System to find depositors' other bank accounts and pay insured amounts directly, without a claims form where possible. For the 47 microfinance banks closed most recently, it had paid ₦1.48 billion to 10,312 depositors by 31 July 2026. After Heritage Bank closed in June 2024, it paid ₦54.23 billion to 715,529 insured depositors and declared ₦71.27 billion in liquidation dividends for amounts above the limit. Money above the limit is repaid only as the failed bank's assets are recovered and sold, which can take years and may not be paid in full.

The practical lesson: link your BVN to at least one account at another bank, keep your contact details current, and if your savings are larger than the limit, spread them across more than one institution.

BVN, NIN and tiered KYC: why you are asked for them

The Bank Verification Number (BVN) is an 11-digit number tied to your fingerprints and face, issued through your bank and managed by the Nigeria Inter-Bank Settlement System. The National Identification Number (NIN) is issued by the National Identity Management Commission (NIMC). Together they let a bank or fintech confirm that you are who you say you are, and let regulators trace fraud across institutions.

Since a CBN circular of 1 December 2023, no new account or wallet may be opened without a BVN or NIN. Every individual Tier 1 account must carry a BVN and/or NIN; Tier 2 and Tier 3 accounts must carry both. The details must be pulled electronically from the official databases, not typed in by staff, and onboarding must stop if what you provide does not match. Funded Tier 1 accounts without either number were placed on "post no debit or credit" from 1 March 2024.

The three KYC tiers

Nigeria uses tiered know-your-customer (KYC) rules: the more you verify, the more you can hold and move. The framework dates from 2013 and was revised in 2017. The limits below are those widely published for the revised framework; providers may set lower limits of their own, and the CBN may revise them.

TierWhat you provideDaily transaction limitMaximum balance
Tier 1Basic details, photo, BVN or NIN₦50,000₦300,000
Tier 2As Tier 1, plus verified ID; BVN and NIN₦200,000₦500,000
Tier 3Full KYC, including proof of address; BVN and NIN₦5,000,000No cap

A provider that lets you move large sums without any of these checks is not being generous. It is breaking rules that exist to stop fraud and money laundering, and that is a reason to be careful.

Your data: NDPA 2023, the NDPC and data localisation

Financial apps hold your identity documents, BVN, NIN, transaction history and often your contacts and location. Two sets of rules govern how they treat that data.

The Nigeria Data Protection Act 2023

The Nigeria Data Protection Act (NDPA) 2023 sets the general rules and created the Nigeria Data Protection Commission (NDPC) to enforce them. Organisations must have a lawful basis for using your data, collect only what they need, keep it secure and report breaches. You have rights to be informed, to access your data, to correct it, to have it deleted where there is no longer a basis to keep it, to object to some uses and to withdraw consent. If an organisation breaches the Act, you can complain to the NDPC, which can investigate, order compliance and impose fines up to the higher of ₦10 million or 2% of annual gross revenue for the largest data controllers. In 2025 the NDPC opened compliance investigations into 1,368 organisations, 795 of them financial institutions.

CBN data localisation

On 15 June 2026 the CBN issued a circular requiring banks, payment service providers, mobile money operators and other payment system participants to store and manage payment transaction data generated in Nigeria within Nigeria, including backups, by 1 January 2027. The rule sits on top of the NDPA: complying with the Act's cross-border transfer rules is not enough on its own. Detailed implementation guidance was still awaited as of October 2026.

Red flag for data: an app, especially a lending app, that asks for access to your contacts, photos or call logs with no clear reason. Under the FCCPC's 2025 digital lending regulations, harassing borrowers or misusing their data can lead to fines of up to ₦100 million or 1% of turnover.

How to check a provider before you trust it

This takes about ten minutes and is worth doing for any app that will hold more than pocket money.

  1. Find the legal name. Look at the bottom of the website, the app's terms, or the account-opening screen. Note the company name and its registration (RC) number.
  2. Find out who holds deposits. The terms should name the licensed bank, MFB, PSB or MMO. If the app is an investment platform, it should name its SEC registration and custodian.
  3. Check the CBN register. The CBN publishes lists of licensed commercial banks, microfinance banks, PSBs, mobile money operators and payment service providers on its website. Search for the exact legal name of the deposit holder, not the app's brand name.
  4. Check NDIC membership. The NDIC lists insured institutions on its website. Confirm the deposit holder is on it.
  5. For lending apps, check the FCCPC register of approved digital lenders.
  6. For investments, check the SEC's register of capital-market operators.
  7. Read how complaints work. A regulated provider should publish a complaints process, a response time and an escalation route.
  8. Search the news for the brand and the deposit holder, including any CBN sanctions or licence revocations.

Red flags

  • Returns far above Treasury bill and bank rates, especially if "guaranteed".
  • No named licensed bank or MFB holding deposits, or a name that does not appear on the CBN register.
  • Pressure to recruit friends or family to earn returns, a common sign of a Ponzi scheme.
  • Payments requested into a personal account rather than an account in the company's own name.
  • No BVN or NIN check, or offers to "bypass" limits.
  • Requests for your PIN, password or one-time code by phone, chat or email. No legitimate provider asks for these.
  • Demands for access to your contacts or photos to approve a loan.
  • No physical address, no complaints process, and support only through social media.

Protecting your own account

For most people, the day-to-day risk is not that a licensed institution collapses. It is that someone gets into their account. SIM-swap fraud, fake customer-support lines and phishing links are far more common routes to losing money than a bank failure, and deposit insurance does not cover money you were tricked into sending.

  • Use an authenticator app for sign-in where the provider offers one; SMS codes can be redirected if a fraudster takes over your phone number.
  • Set a transaction PIN that is not your birthday or the last digits of your phone number, and never share it.
  • Turn on transaction alerts and set daily limits no higher than you need.
  • Contact the provider only through the numbers and addresses in the app or on its official website.
  • If something goes wrong, report it to the provider at once and ask for the account to be restricted; speed improves the chance of stopping or recalling a transfer.

What happens if a fintech fails, and how to complain

If the provider fails

What you recover depends on where your money was held. If the app is a technology company and the deposit holder is a licensed bank that is still operating, your deposit remains with that bank; you may need to access it through the bank or a replacement app. If the deposit holder itself fails, the NDIC pays insured amounts up to the limit for its category. If your money was invested, the assets should be held by a custodian in your name or on your behalf, and the SEC and the custodian oversee their return. If the app was unlicensed, there is no insurance and recovery depends on court action or law enforcement, which is why checking first matters.

How to complain

  1. Complain to the provider first, in writing, and keep a reference number and copies of all messages.
  2. Allow time to resolve. CBN guidance gives banks about two weeks for most complaints, and 30 days for complaints about excess charges and loans.
  3. If unresolved, escalate to the CBN Consumer Protection Department by email at cpd@cbn.gov.ng or by letter to any CBN office. Include your details, the provider's name, the transaction history, the amount, supporting documents and proof that you complained first. Never send your PIN or passwords.
  4. For unfair treatment, misleading advertising or abusive lending, complain to the Federal Competition and Consumer Protection Commission (FCCPC).
  5. For misuse of personal data, complain to the NDPC.
  6. For investment products, complain to the SEC.

Where Pryme fits

Pryme Financial Ltd is a financial technology company, not a bank. In Nigeria, Naira deposits are held by Solid Allianze Microfinance Bank Ltd, licensed by the CBN and insured by the NDIC up to the applicable limit per depositor, currently ₦2,000,000 for a microfinance bank. That places Pryme in the second model described above: a technology company with a named, licensed deposit holder. Solid Allianze is also the lender behind Spaces credit, which can be spent only with merchants in Pryme's Spaces ecosystem: a limit may be offered based on how your account is run, and the agreement is shown in full and must be accepted before anything is drawn. Pryme Financial provides the technology; the lender is the CBN-licensed microfinance bank. Credit decisions draw on Nigeria's licensed credit bureaus, and as a CBN-licensed lender, Solid Allianze's credit activity sits within Nigeria's credit-reporting system, so repaying on time helps build a credit history.

Verification is tiered, in line with the CBN rules above: the more you verify, the more the account can do, and what each level asks for, and its limits, are shown in the app before you move up. For a Naira account in Nigeria, a BVN and/or NIN is required, as CBN rules demand. Personal and Business accounts can be opened from any country, which suits people in the diaspora, freelancers and foreign firms; Savings Boxes and credit remain Naira-only. Outside Nigeria, Pryme's activities are carried out through regulated partners. You can read how the structure works on How it works and our entities page.

On security, Pryme uses a password plus an authenticator app (TOTP) rather than SMS codes, which can be intercepted through SIM swaps. A transaction PIN is asked at the last step, and business accounts can require a second named approver above a threshold. Eva, the assistant in the personal app, prepares actions for you to review, but nothing moves without your approval. Details are on the security page. Nigeria-only products such as Savings Boxes and Spaces credit sit on the same Naira account. The Investment Savings Box works differently from the other Boxes. The money in it funds Solid Allianze's lending, including Spaces credit, which is where its return comes from and why it is held to a fixed date. That means the return depends on how the lending book performs, and the money is not available before maturity. Check the terms in the app for how it is protected before you put money in. Questions or complaints go through contact; if a complaint is not resolved, the CBN, FCCPC and NDPC routes described above remain open to you.

Go deeper

Questions people ask

Is my money safe in a Nigerian fintech app?

It depends on who holds the money. If the app is a licensed bank, MFB, PSB or MMO, or partners with one that is named in its terms, your deposit is insured by the NDIC up to the limit for that category. If the app invests your money, it is not NDIC-insured. If it has no licensed partner, there is no protection.

How much does NDIC insure in Nigeria?

As of October 2026, the NDIC insures up to ₦5 million per depositor at a commercial bank and per subscriber at a mobile money operator, and up to ₦2 million at a microfinance bank, primary mortgage bank or payment service bank. Cover is per depositor, per institution. These limits took effect in May 2024.

Are microfinance banks safe in Nigeria?

Licensed microfinance banks are supervised by the CBN and their deposits are insured by the NDIC up to ₦2 million per depositor. Some MFBs do fail; the CBN has revoked dozens of licences, and the NDIC has paid insured depositors. Keep balances above the limit spread across institutions.

Why do fintech apps ask for my BVN and NIN?

CBN rules require every account and wallet to carry a BVN or NIN, and higher tiers need both. They confirm your identity against national databases, help prevent fraud and money laundering, and let the NDIC find and pay you if a bank fails.

What happens to my money if a fintech shuts down?

If your money was a deposit at a licensed partner bank that is still operating, it stays with that bank. If the bank itself fails, the NDIC pays insured amounts. Invested money should be held by a custodian. Money sent to an unlicensed operator has no insurance.

How do I check if a fintech is licensed by the CBN?

Find the legal name of the company and its deposit-holding partner in the app's terms. Then search the CBN's published lists of licensed institutions and the NDIC's list of insured institutions for that exact name. Lending apps should also appear on the FCCPC's register.

Where do I report a fintech in Nigeria?

Complain to the provider first and keep a reference. If it is not resolved, escalate to the CBN Consumer Protection Department at cpd@cbn.gov.ng, to the FCCPC for unfair treatment or abusive lending, to the NDPC for data misuse, or to the SEC for investment products.

Is it safe to give a fintech my data?

Licensed providers must follow the Nigeria Data Protection Act 2023, and payment providers must keep Nigerian payment data in Nigeria from 1 January 2027 under a CBN circular. Share only what account opening requires, and be wary of apps that ask for your contacts or photos.

Sources

  1. NDIC raises insurance coverage for bank customers (ICIR) · accessed Oct 2026
  2. Nairametrics: NDIC coverage increase, May 2024 · accessed Oct 2026
  3. NDIC frequently asked questions · accessed Oct 2026
  4. Arise News: NDIC pays ₦1.48bn to depositors of 47 failed microfinance banks · accessed Oct 2026
  5. CBN circular PSM/DIR/PUB/CIR/001/053 on Tier 1 wallets and accounts, 1 December 2023 (via RegAlert) · accessed Oct 2026
  6. CBN circular FPR/DIR/CIR/GEN/02/001 on three-tiered KYC, 18 January 2013 (via RegAlert) · accessed Oct 2026
  7. InvestData: CBN revises three-tier KYC limits, September 2017 · accessed Oct 2026
  8. Templars: CBN Microfinance Bank Guidelines 2020 · accessed Oct 2026
  9. Templars: enforcement framework under the Nigeria Data Protection Act 2023 · accessed Oct 2026
  10. Jones Day: Nigeria launches investigations into non-compliance with the NDPA 2023 · accessed Oct 2026
  11. Mondaq: CBN data localisation directive for payment system participants · accessed Oct 2026
  12. CBN: How to lodge complaints · accessed Oct 2026
  13. The Guardian: FCCPC issues digital lending regulations · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

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