Pryme
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Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Open a personal account How we keep your money safe
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Open Personal or Business Account Already with us? Log in
Open a Business account Download the app for Personal Open an account from anywhere
Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Read the API
Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Open a business account

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

The Ledger

Notes on money that does the work: what we are building, what the regulation actually says, and how we think about letting software act on money. Read the Ledger

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Home · The Ledger · Is your money safe in a Nigerian fintech?
Explainers · Nigeria

How to complain about a bank or fintech in Nigeria

Step-by-step: complain to the provider first, then escalate to the CBN, FCCPC, NDPC or SEC. What to include, timelines, and a template you can copy.

PE
Pryme editorialSafety · 16 Oct 2026 · 5 min read

Part of the guideIs your money safe in a Nigerian fintech?

The short answer

Complain to the bank or fintech first, in writing, and get a tracking number; the CBN expects banks to acknowledge within three days and resolve most complaints in about two weeks. If they do not, escalate to the CBN Consumer Protection Department at cpd@cbn.gov.ng with proof you complained first; use the FCCPC for unfair treatment or abusive lending, the NDPC for data misuse and the SEC for investment platforms.

Most complaints are settled by the provider once they are made properly: in writing, with the facts, the amount and a clear request. Regulators step in when that fails, and they will ask whether you went to the provider first. This article sets out the route and what to include. For the checks to run before you trust a provider at all, see our guide is your money safe in a Nigerian fintech?

Step 1: complain to the provider, properly

The Central Bank of Nigeria (CBN) says complaining to the institution first is mandatory. Use the channels listed in the app or on the official website, never a number from a social-media comment. Put it in writing, by email or in-app chat, even if you also call.

  • Your full name, account number and the phone number or email on the account.
  • What happened, with dates, times and transaction references.
  • The amount involved.
  • What you want: a refund, a reversal, a correction, an explanation.
  • Screenshots or statements as attachments.
  • Never your PIN, password or one-time codes. No genuine complaints process needs them.

Ask for a tracking or reference number and keep every reply. If the issue is a failed transfer where your account was debited but the recipient was not credited, say so in those words; it is one of the most common complaints and banks have set procedures for reversal.

Step 2: allow the provider time

The CBN's guidance gives banks about two weeks to resolve most complaints, though some take less or more. You may escalate to the CBN if the provider does not acknowledge your complaint or issue a tracking number within three days, or does not resolve it within the timelines in the CBN's consumer protection rules. Under earlier CBN guidance, complaints about excess charges and loans have a 30-day window.

Step 3: escalate to the right regulator

Which regulator depends on what went wrong and what licence the provider holds. Our guide to checking a CBN licence helps you find out who regulates whom.

ProblemRegulatorHow to reach it
Bank, MFB, PSB, mobile money or payment provider did not resolve a complaintCBN Consumer Protection DepartmentEmail cpd@cbn.gov.ng, or a letter to the Director, Consumer Protection Department, at CBN Head Office, Garki, Abuja, or any CBN branch
Unfair treatment, misleading adverts, abusive or harassing loan appFederal Competition and Consumer Protection Commission (FCCPC)Online at complaints.fccpc.gov.ng, the FCCPC complaints app, or contact@fccpc.gov.ng
Misuse or leak of your personal dataNigeria Data Protection Commission (NDPC)Through the NDPC, after first raising it with the organisation
Investment platform, fund or Ponzi-style schemeSecurities and Exchange Commission (SEC)Through the SEC's complaints channels
Fraud or theft by a scheme or individualPolice or Economic and Financial Crimes Commission (EFCC)EFCC online petition, or your nearest police station

The FCCPC says redress through its process can take from one day to 45 days, sometimes longer, and that complete documents speed it up. For data complaints, our explainer on your data rights under the NDPA covers what you can ask an organisation to do first.

What to send the regulator

Regulators work from documents. Whichever body you escalate to, send one email or form with everything in it: your name and contact details, the provider's full legal name, your account number, the transaction history for the period in question, the amount, copies of your complaint to the provider and any replies, and the reference number if you got one. Say plainly what outcome you want. Keep the regulator's own reference number when it replies, and use it in every follow-up so your case stays in one file.

A worked example, with a template

On 3 October, Yemi sent ₦180,000 to a supplier. Her account was debited, the supplier was not credited, and the transfer showed as failed. She complained in the app the same day.

  1. 3 October: complaint lodged in-app with the transaction reference and a screenshot. No tracking number given.
  2. 6 October: no acknowledgement after three days. She sends a follow-up email asking for a reference number.
  3. 17 October: still unresolved after two weeks. She emails cpd@cbn.gov.ng.

Her email to the CBN reads:

Subject: Unresolved complaint – [Bank name] – failed transfer of ₦180,000. I hold account [number] with [Bank name]. On 3 October 2026 I sent ₦180,000 (reference [ref]) to [recipient bank and account]. My account was debited but the recipient was not credited. I complained to the bank on 3 October and followed up on 6 October; copies attached. I have not received a tracking number or a resolution. I request a full reversal of ₦180,000. Attached: statement, screenshots and my correspondence with the bank. [Name, phone, email]

The email is short, dated, and shows she went to the bank first. That is what lets the CBN act on it.

Mistakes that slow a complaint down

  • Complaining only on social media. A public post may get attention, but it does not start a formal process or a regulatory clock.
  • Escalating before the provider has had a chance. Regulators will send you back.
  • Missing references. A transaction reference and date let the provider find the record in minutes.
  • Calling a "customer care" number found in a comment or search advert. Fraudsters run fake support lines to harvest PINs from people with live complaints.
  • Mixing several issues in one complaint. One problem per complaint, each with its own reference.

If you are complaining because a provider has announced it is closing and has not returned your balance, our guide on what happens if a fintech shuts down explains what you are entitled to.

Where Pryme fits

Complaints about a Pryme account go first through the contact page. Include your registered email, the transaction reference and the outcome you are asking for, and keep a copy of what you send. Pryme's Naira deposits in Nigeria are held by Solid Allianze Microfinance Bank Ltd, which is licensed by the CBN, and if a complaint is not resolved, the escalation routes described above, to the CBN, the FCCPC and the NDPC, are open to you as they are to any customer of a regulated provider. Solid Allianze is also the lender for Spaces credit, so a complaint about a credit agreement or repayment starts in the same place and follows the same escalation routes.

For the full picture of how to judge any provider before something goes wrong, read our guide to fintech safety in Nigeria.

Questions people ask

How do I report a bank to the CBN?

Complain to the bank first and get a tracking number. If it does not acknowledge within three days or resolve within the set timelines, email cpd@cbn.gov.ng with your details, the transaction history and proof that you complained first.

How long does a bank have to resolve a complaint in Nigeria?

CBN guidance gives about two weeks for most complaints, with acknowledgement and a tracking number expected within three days. Complaints about excess charges and loans have historically had 30 days.

Where do I report a loan app harassing me?

To the FCCPC, through complaints.fccpc.gov.ng or its complaints app. Abusive debt recovery and misuse of contacts are breaches of the FCCPC's digital lending rules.

Can I complain to the CBN about a fintech app?

Yes, if the app or its deposit-holding partner is CBN-licensed. Find the licensed institution's legal name in the app's terms and name it in your complaint.

What should I never include in a complaint?

Your PIN, password, card CVV or one-time codes. No regulator or legitimate provider needs them to handle a complaint.

Sources

  1. CBN: How to lodge a complaint (CPD/GEN/GUIDE/03, 2022) · accessed Oct 2026
  2. CBN: How to lodge complaints (financial literacy guide) · accessed Oct 2026
  3. FCCPC: how to lodge a complaint · accessed Oct 2026
  4. The Guardian: FCCPC issues digital lending regulations · accessed Oct 2026
  5. Africa Check: Nigeria's central bank revoked 46 microfinance bank licences, what happens now · accessed Oct 2026
  6. Mondaq: NDPC issues the General Application and Implementation Directive 2025 · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

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