AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
Migo, formerly Kwikmoney, often provides credit through partner banks and apps, so your repayment and any debit usually runs through the partner where you took the loan. To dispute a debit, first find which institution's name is on the loan, complain to it and to Migo in writing, and ask your bank to investigate. Migo was not on the FCCPC approved lenders register by name when we checked in October 2026, so the partner's regulator is usually the escalation route.
Why Migo repayment can be confusing
Migo, which many readers still know as Kwikmoney (see how Kwikmoney became Migo), is a credit technology company. Much of its lending has reached customers through partners such as banks and apps, rather than only through its own app; your loan confirmation shows which. So the first question when a repayment goes wrong is: where did you take the loan? That decides who holds the debt, how it is collected and who you complain to.
When we read the FCCPC's register of approved digital money lenders (last modified 3 March 2026) in October 2026, we did not find Migo or Kwikmoney by name. If your loan came through a bank's channel, that bank's licence and its regulator, the CBN, apply; if through Migo's own app, ask Migo which entity is the lender.
How repayment and debits usually work
- Through a bank partner: the loan is usually repaid from your account at that bank on the due date, by a debit the bank makes. Your bank statement shows it.
- Through Migo's app or a USSD menu: repayment is by the methods shown for your loan, often a linked card, account mandate or transfer.
- Partial collection: if the account is short, the lender may take what is available and try again as money arrives.
We could not verify Migo's own repayment pages for this guide, so check the loan confirmation SMS or screen for the lender's name, the due date and the repayment method you agreed.
Worked example (illustrative figures only)
Suppose you took ₦25,000 for 15 days with a fee of 7.5%, a figure assumed for the sum. You owe ₦26,875. If ₦10,000 is collected on the due date, ₦16,875 remains. If two more debits of ₦8,000 and ₦8,875 follow as money arrives, the total collected is ₦26,875 and the loan should close. If a fourth debit appears after that, it is the one to dispute. Keep a simple tally like this; it is the clearest evidence you can give. More on cost in Migo's interest rate and limits.
Disputing a debit
- List every debit with date and amount from your bank statement.
- Compare the total with the amount the loan confirmation said you owed.
- Complain in writing to the institution named on the loan, and copy Migo, attaching the list and your loan confirmation.
- Ask your own bank to investigate any debit you did not authorise or that exceeds what you owed, and to reverse it if it is wrong.
- Ask the lender to cancel any mandate once the loan is cleared.
Migo customer care and complaints
We could not verify Migo's support number or email for this review. Use the support channel in the app or menu where you took the loan, the partner bank's own customer care if the loan came through a bank, and the contact page on Migo's official website reached by typing the address yourself.
| Where you took the loan | Complain first to | Then escalate to |
|---|---|---|
| A bank's app or USSD | The bank, copying Migo | CBN consumer protection |
| Migo's own app | Migo, asking which entity is the lender | That entity's regulator: CBN or FCCPC |
| A non-bank app using Migo | The app, copying Migo | FCCPC at lenderstaskforce@fccpc.gov.ng |
The FCCPC's 2025 lending regulations require lenders under them to resolve complaints within 24 hours, or 48 at most, and route disputes to the FCCPC where there is no other applicable regulator. Our guide to complaining to the CBN covers bank-side complaints. This is information, not legal advice.
What to check first
- The lender's name in the loan confirmation SMS or screen.
- The total you were told you would repay, and the due date.
- Every debit since the loan started, from your bank statement.
- Whether you have more than one loan running through different apps or banks; it is easy to mistake one lender's debit for another's.
Once you have these four points, you can tell in a few minutes whether a debit is a fair recovery of what you owe or a mistake worth disputing.
If you find two loans, write to each lender separately; one complaint mixing both is harder for either to resolve. And if a debit belongs to a loan you do not recognise at all, tell your bank at once: an unknown loan in your name may point to someone else using your details, which needs reporting in its own right.
Where Pryme fits
Pryme customers can generate a verifiable statement with VerifyDoc.ai, which anyone can check is genuine and unaltered, a clean way to show a lender or your bank what was debited; see receipts and statements.
Questions people ask
How do I repay my Migo loan?
Use the method shown where you took the loan: often a debit from your bank account if it came through a bank, or the card, mandate or transfer shown in Migo's app.
How do I stop Migo from debiting my account?
Repay the balance first. If debits continue after the loan is cleared, complain to the lender and Migo with your tally of debits and ask your bank to reverse the excess.
Is Migo the same as Kwikmoney?
Yes. Migo was formerly known as Kwikmoney; our explainer covers the change.
Who do I report Migo to?
It depends on the lender named on your loan: the CBN for a bank partner, or the FCCPC at lenderstaskforce@fccpc.gov.ng for a non-bank digital lender.
Sources
- FCCPC: Approvals of Digital Money Lenders (register, page modified 3 Mar 2026) · accessed Oct 2026
- FCCPC: Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 (PDF) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.