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The short answer
If you send money to the wrong account from V Bank, report it to VFD Microfinance Bank at once on its listed line, 0201 227 1396, and follow up in writing through its help desk with the transaction reference, amount, time and the recipient's account details. The bank can ask the receiving bank to recover the funds, but a completed transfer usually needs the recipient's cooperation to be returned, so speed matters.
Why speed matters with a wrong transfer
Nigerian bank transfers usually arrive within moments, so by the time you notice the mistake the money is normally already in the other person's account. V Bank cannot simply pull it back. What it can do is raise a request with the recipient's bank, which then contacts its own customer. If the recipient has not yet spent or moved the money, recovery is far more likely.
That is why the first hour counts. A report made the same day, with full details, gives both banks the best chance of acting while the funds are still there.
Step by step: requesting a reversal on V Bank
- Stop and screenshot the transaction receipt in the V Bank app, showing the reference, date, time, amount and the recipient's name and bank.
- Call V Bank on 0201 227 1396, the number on vbank.ng, and say you made a wrong transfer and want a recall request raised.
- Ask for a reference for your report.
- Send the same details in writing through the help desk at vbanksupport.freshdesk.com, quoting the call reference.
- If you know the recipient, contact them politely, explain the error and ask them to return the money to your account. Keep a record of the conversation.
- Follow up on the same ticket if you have not heard back within a few working days.
What to include in the written request
- Your details
- Name and the phone number on your V Bank account
- Transaction reference
- Exactly as shown on the receipt
- Amount and time
- Including the date
- Intended recipient
- The account you meant to pay
- Actual recipient
- Account number, bank and name shown
- What you want
- A recall of the funds to your account
What usually happens next
V Bank's homepage does not describe its reversal process or timescales, so we cannot quote them. In general, three outcomes are possible:
| Situation | Likely result |
|---|---|
| Recipient agrees and funds are still there | Money is returned, often through the recipient's bank |
| Recipient cannot be reached or has spent the money | Recovery is slower and may not be complete |
| Recipient refuses | The banks cannot normally debit the account without consent or legal authority; you may need to pursue the matter formally |
If the transfer went to another V Bank account, tell the bank; it is dealing with its own customer in that case, which may be simpler.
If the money is not returned
- Ask V Bank in writing for its final response, including what the recipient bank reported.
- If you believe the bank has not handled your complaint fairly, escalate to the Central Bank of Nigeria, which supervises microfinance banks; check the CBN website for its current complaints channel.
- If the recipient is refusing to return money they know is not theirs, you can report the matter to the police and seek legal advice on recovery. This article is information, not legal advice.
Keep your own record
Start a simple log the day you report the error: date and time of each call, the name of anyone you spoke to, ticket numbers, and every message to and from the recipient. If the matter ends up with the regulator, the police or a court, a clear timeline showing you acted quickly and reasonably carries weight. Keep the original app receipt as well as screenshots; a receipt generated after the event may not show the same details.
Do not pay anyone who offers to recover it for a fee
People who have made a wrong transfer are targeted by so-called recovery agents on social media who ask for an upfront fee. Ask V Bank whether any charge applies to a recall request before paying anyone else. Work only through V Bank's listed channels.
If you are the one who received money by mistake
Do not spend it, and do not send it to a different account at the request of a stranger. A common scam involves sending money "by mistake" and then pressuring the recipient to refund it to another account, while a separate claim is made against the original transfer. Contact your own bank and let it handle the return. Read money sent to you by mistake before you act.
Avoiding the next wrong transfer
- Always read the recipient name the app shows before you enter your PIN; if it does not match, stop.
- Save frequent recipients as beneficiaries so you are not retyping account numbers.
- For a new large payment, send a small test amount first and confirm receipt.
- Be careful when copying numbers from chats, where a single digit is easily mistyped.
Example: you need to pay a supplier ₦250,000 for the first time. Sending ₦1,000 first and confirming it arrived, then sending ₦249,000, costs you a second transfer fee but protects the larger amount.
See also V Bank customer care and how to spot a fake transfer receipt.
Where Pryme fits
Pryme's Send flow shows the recipient and fee before you approve. A verifiable receipt, made in partnership with VerifyDoc.ai, lets anyone check that a payment record is genuine and unaltered.
Questions people ask
How do I reverse a wrong transfer on V Bank?
Call V Bank on 0201 227 1396 straight away, ask for a recall request, then send the details in writing through its help desk. Recovery depends on the receiving bank and the recipient.
How long does V Bank take to reverse a wrong transfer?
V Bank does not publish a timescale on its homepage. It depends on how quickly the recipient's bank acts and whether the recipient cooperates, so report it the same day.
Can a bank reverse a transfer without the recipient's consent?
In general a completed transfer cannot simply be pulled back from another customer's account. The banks will contact the recipient; if they refuse, formal steps may be needed.
I sent money to the wrong V Bank account, what do I do?
Report it to V Bank immediately with the reference. Because both accounts are with the same bank, tell them so; it is dealing with its own customer.
Sources
- V Bank (VFD Microfinance Bank): homepage · accessed Oct 2026
- Central Bank of Nigeria: supervised financial institutions · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.