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The short answer
Send a richiesta di intervento ispettivo (form INL 31) to your local Ispettorato territoriale del lavoro, with a copy of your ID, your contract or proof of work, payslips and any messages about pay; without the ID copy the complaint is not taken up. The Ispettorato may try a conciliation with the employer, and if you first send a formal demand by registered letter it can issue a diffida accertativa ordering payment.
Before you file: gather the facts
The Ispettorato Nazionale del Lavoro (INL) and its local offices, the Ispettorati territoriali, check that employers follow labour and contribution rules. Unpaid wages are one of the claims its complaint form is built for. The form asks for detail, so collect it first:
- Your contract, or if you worked without one, the start date, workplace, who gave you instructions and how you were paid.
- Payslips and bank statements showing what was paid, and when.
- Your hours, day by day, and the collective agreement (CCNL) and job level if you know them.
- Messages, emails or voice notes about pay.
- Names of colleagues who can confirm your hours: the form asks for witnesses.
- A copy of your ID (passport or carta d'identità) and your codice fiscale.
Filling in form INL 31
The form, richiesta di intervento ispettivo, is available on the INL website in Italian and in several other languages. It has these parts:
- Your details
- Name, place and date of birth, codice fiscale, phone, and the address where you want to receive letters.
- Employer
- Name or company name, tax code, registered office, the place you actually worked, and the shop or trade name.
- Contract type
- Permanent, fixed-term, part-time, occasional, agency, self-employed or VAT-registered, intermittent, or other, with start and end dates.
- Hours
- Your schedule for each day of the week.
- What you ask for
- Regularisation of undeclared work; regularisation where the job differed from the contract; economic claims such as unpaid wages, 13th and 14th month pay, TFR, unrecorded overtime; or other irregularities.
Address it to the Ispettorato territoriale for the province where you worked; the form has spaces for the office's email and PEC. Attach copies of your documents and the copy of your ID. The form warns that without the ID copy the complaint will not be taken up. Complaints are not anonymous: the form asks for full identity details, and its privacy notice says the data is used for the procedure and shared only with public bodies.
What the Ispettorato can do
Conciliation
Under legislative decree 124/2004, cited on the form, the Ispettorato may call you and the employer to an attempt at conciliation before one of its officials. Many unpaid-wage claims end here with an agreed payment.
Diffida accertativa
For money claims the form sets out an extra step: you send the employer a formal written demand by registered letter with return receipt (raccomandata A/R), then bring it to the office. The Ispettorato may then issue a diffida accertativa, an order to the employer to pay the sums it has verified. Keep the post office receipt and the return card.
Contributions
The form advises filing a separate contribution complaint with INPS so that the limitation period for unpaid contributions stops running. Check your INPS estratto conto to see which months are missing.
Working out what you are owed
A clear table makes the conciliation faster. List each month, the hours worked, the gross pay due under your contract or CCNL, the amount actually paid and the difference. Add items the form names separately: the 13th month (tredicesima), the 14th month where your CCNL has one, unrecorded overtime and the TFR due at the end of the job. If you are not sure of the gross rate, a union office or patronato can read the CCNL with you.
Example (illustrative): a contract pays €1,300 net a month. For three months you received €800, €800 and nothing. You are owed €500 + €500 + €1,300 = €2,300 net for those months, before any 13th-month share, TFR or overtime.
Steps, in order
- Write down your hours and the amounts owed, month by month.
- Send the employer a formal demand by raccomandata A/R, listing what is owed.
- Fill in form INL 31, attach the demand, your documents and ID copy, and send it to your Ispettorato territoriale.
- File a contribution complaint with INPS for any unpaid contribution months.
- Attend the conciliation if called; do not sign an agreement you do not understand.
- If the matter is not resolved, ask a patronato or a union about the next step.
Keep copies of everything you send, with the date and the method: the PEC receipt, the post office receipt or a stamped copy from the office. If the employer later disputes the dates, your own file is the best record of what was claimed and when.
Where Pryme fits
Bank records are evidence. If salary is paid into your Pryme account, statements show exactly what arrived and when, and a verifiable statement can be checked by the Ispettorato as unaltered. A patronato can help you put the file together.
Questions people ask
What can I do if my employer in Italy does not pay me?
Send a formal demand by registered letter, then file form INL 31 with your local Ispettorato del Lavoro with your ID and proof of work and pay.
Can I complain to the Ispettorato if I worked without a contract?
Yes. The form covers undeclared work and asks for the workplace, who directed you, how you were paid, and witnesses.
Is a complaint to the Ispettorato anonymous?
No. The form needs your identity and an ID copy; the data is used for the procedure and shared only with public bodies.
What is a diffida accertativa?
An order the Ispettorato can issue requiring the employer to pay verified sums, after you have sent a formal demand.
Sources
- Ispettorato Nazionale del Lavoro: Modulo INL 31, richiesta di intervento ispettivo · accessed Oct 2026
- Fiscal Focus: Nuove modalità di consultazione dell'estratto conto contributivo (INPS messaggio n. 2553), 2 Sep 2025 · accessed Oct 2026
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