AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
UBA's internet banking token is now a soft token called Secure Pass, set up in the UBA app by selecting Activate Soft Token, creating a token identity and passcode, and generating codes when asked. UBA's charges schedule dated 11 September 2026 lists the soft token as free for retail and corporate internet banking. UBA's pages we read in October 2026 do not mention a hardware token.
What the token does
A token produces a short, one-time code that proves it is you approving a payment. Banks use it on top of your password because a password alone can be stolen. Once you add a new beneficiary or make a transfer above a set amount on internet banking, UBA asks for a token code. The code changes every time, so a code seen by someone else cannot be reused later.
UBA's token is Secure Pass, a software token that lives on your phone rather than a separate device. UBA's digital banking page describes the setup, and its charges schedule lists the "Cost of Soft Token" as free for both retail and corporate internet banking.
How to set up Secure Pass
UBA's digital banking page outlines these steps:
- Download and log in to the UBA Mobile App on the phone registered to your account.
- Find the Secure Pass section and select Activate Soft Token.
- Fill in and save your new token identity.
- Request a U-Token, then set a passcode you will remember but others cannot guess.
- When internet banking asks for a token code, open Secure Pass, enter your passcode and generate the code.
- Enter the code on the internet banking page before it expires.
The page does not list every screen, so labels may differ slightly in your version of the app. If an option is missing, update the app first.
What it changes on *919#
Secure Pass is also linked to USSD limits. UBA's *919# page, as at October 2026, lists these transfer limits:
| Security level | Per transaction | Per day |
|---|---|---|
| PIN only | ₦20,000 | ₦100,000 |
| Secure Pass (token) | ₦20,000 | ₦100,000 |
| Secure Pass and indemnity | ₦500,000 | ₦1,000,000 |
So the token on its own does not raise the USSD ceiling; Secure Pass combined with a signed indemnity does. The FAQ on the same page gives a lower PIN-only daily figure, so confirm your own limit with UBA. Our guide to UBA transfer limits covers app and Leo limits too.
Why the token is asked for some actions and not others
Banks do not ask for a token on every click. Typically you are asked when you add a new beneficiary, send above a set amount, change security settings or set up a standing order, because those are the actions a fraudster would need. Viewing balances or downloading a statement usually needs only your login. If you are asked for a token code when you did not start any transaction, stop: that request did not come from you, and may come from someone trying to use your login.
Business accounts with several signatories
On corporate internet banking, each person who initiates or approves payments usually needs their own token, so the bank can record who did what. UBA's schedule lists the soft token as free on corporate internet banking too. Ask your relationship officer how Secure Pass is set up for each user and how approval limits are shared among them.
Hardware tokens
Many customers remember the small key-ring devices banks once issued. UBA's pages we read in October 2026, including its charges schedule, contain no line for a hardware token and do not describe one. If you still hold a UBA hardware token, or a business needs one for several signatories, ask the contact centre whether it is supported and what replaces it.
Lost phone, new phone or forgotten passcode
- Lost or stolen phone. Call UBA's Fraud Help Desk on 02-012808800 at once (listed on its contact page in October 2026) and ask them to deactivate Secure Pass and watch the account.
- New phone. Plan the switch: install the app on the new phone and ask UBA how to move Secure Pass before you wipe the old one.
- Forgotten passcode. UBA's pages do not describe a reset flow. Contact CFC on 07002255822 or cfc@ubagroup.com, or ask Leo, and be ready to verify your identity.
- Changed phone number. Update the number on your account first; see our guide to changing your UBA phone number.
If a token code is rejected
A rejected code usually means it expired before you entered it, the phone's clock is wrong, or the passcode was mistyped. Generate a fresh code and enter it at once. Set the phone to update its time automatically. If codes keep failing, contact UBA rather than repeatedly retrying, as repeated failures may lock access.
Safe use
- Never read a token code to anyone on the phone, even someone who says they are from UBA.
- Only generate a code when you started the transaction yourself.
- Lock your phone with a strong passcode or biometrics.
- Check every approval screen for the amount and beneficiary before entering the code.
Our explainer on authenticator apps and SMS codes explains why app-based codes are harder to intercept than text messages.
Where Pryme fits
Pryme uses the same principle: accounts are secured with an authenticator app rather than SMS codes, plus a transaction PIN (security).
Questions people ask
How do I get a UBA token?
Activate Secure Pass, UBA's soft token, in the UBA Mobile App by selecting Activate Soft Token and setting a token identity and passcode.
How much is UBA token?
UBA's 11 September 2026 schedule lists the soft token as free for retail and corporate internet banking.
Does UBA still give hardware token?
UBA's pages we read in October 2026 do not mention a hardware token. Ask the contact centre if you need one.
How do I increase my UBA USSD limit?
UBA's *919# page lists ₦500,000 per transaction and ₦1,000,000 a day with Secure Pass and a signed indemnity.
Sources
- UBA: Digital Banking (Secure Pass) · accessed Oct 2026
- UBA Service Charges & Rates (dated 11 Sept 2026) · accessed Oct 2026
- UBA: *919# USSD Banking · accessed Oct 2026
- UBA Nigeria: Contact us · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.