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The short answer
Call Stanbic IBTC immediately on 0201 2709 676 or 0201 4222 222 with the session ID, amount, date and the account you paid, and ask it to send a recall request to the recipient's bank. Stanbic IBTC cannot debit someone else's account; the recipient's bank asks its customer to return the money, so speed and a signed indemnity matter most.
Sending money to the wrong account is one of the most common banking mistakes in Nigeria, and transfers settle in seconds. What happens next depends on how fast you act and whether the person who received the money agrees to return it. This guide is for Stanbic IBTC customers who have just made the mistake.
The first 30 minutes
- Do not send a second transfer to "test" or correct the first; deal with the wrong one first.
- Find the receipt in the app or the SMS alert and note the session ID, date, time, amount, recipient's name and bank.
- Call Stanbic IBTC on 0201 2709 676 or 0201 4222 222 (from abroad, +234 700 909 9099). Say it is a wrong transfer and ask for a recall to the recipient's bank and a complaint reference.
- Put it in writing on the bank's complaint form, on its Complaints and Enquiries page, quoting the reference.
- If the recipient's bank has a published contact line, call it too and explain that a recall is coming.
What happens behind the scenes
| Stage | Who acts | What you can do |
|---|---|---|
| Recall request | Stanbic IBTC sends a request to the recipient's bank | Ask for confirmation it has been sent and the date |
| Hold | The recipient's bank may place a hold if funds are still there | Nothing; this is why speed matters |
| Customer contacted | The recipient's bank asks its customer to agree to return | Provide anything the bank asks to support your claim |
| Return | Funds are sent back if the customer agrees | Check your account and keep the alert |
| Refusal | No return without consent or a legal order | Consider a police report, a lawyer or a court claim |
The indemnity
Banks commonly ask the sender to sign an indemnity: a letter confirming the transfer was a mistake and agreeing to hold the banks harmless if returning the money leads to a dispute. Stanbic IBTC did not publish its form on the pages we checked in October 2026; the branch or contact centre will tell you whether one is needed and how to submit it. Sign it promptly, because some recipient banks wait for it before contacting their customer.
How long it takes
There is no single deadline. A recipient who agrees can return the money within a day. If the recipient cannot be reached or refuses, it can take weeks or not happen without legal action. If Stanbic IBTC does not deal with your complaint, the CBN complaints page says to allow the bank two weeks before escalating to its Consumer Protection Department, with proof that you complained to the bank first. See complaining to the CBN.
When the recipient refuses
Keeping money you know was sent by mistake can lead to civil claims and, in some cases, criminal complaints. This is information, not legal advice. Practical steps include a written demand that keeps a polite tone, a police report with your bank reference, and a civil claim for larger sums. Keep every document. Our guide someone sent money to your account by mistake? explains the other side, including scams where a stranger claims a mistake.
Worked example
Example only. Bola means to pay ₦120,000 rent but types one digit wrong and the money goes to a stranger at another bank. She calls Stanbic IBTC within ten minutes and gets a reference. The recipient's bank places a hold on ₦120,000 still in the account and contacts its customer, who agrees two days later. Bola receives ₦120,000 back. As sender of a transfer of ₦10,000 or more, she also paid the ₦50 stamp duty that applies from 1 January 2026; she asks the bank whether that and the transfer charge will be refunded, since the recall returns the principal.
If you sent it to a wallet or by USSD
A transfer to an account at a microfinance bank, a payment service bank or a fintech wallet follows the same recall process: Stanbic IBTC contacts that institution, which contacts its customer. Give the bank the institution's exact name from your receipt. A transfer made with *909*1# is an ordinary transfer and is recalled the same way; the SMS alert is your receipt. If you think someone else made the transfer from your account, say so at once, because that is fraud, not a wrong transfer, and the bank will treat it differently.
Preventing the next one
- Read the full name returned by the account lookup before you confirm.
- Save regular recipients as beneficiaries.
- Send a small amount first to a new account before the full sum.
- Lower your daily limit in the app (Profile, "manage transaction limit") so a slip cannot be huge.
Where Pryme fits
Pryme partners with VerifyDoc.ai so customers can generate a verifiable receipt that anyone can check is genuine and unaltered, which helps when you need to prove exactly what you sent and when.
Questions people ask
Can Stanbic IBTC reverse a wrong transfer?
Stanbic IBTC can send a recall request to the recipient's bank, but it cannot take money from another person's account. The recipient must agree, or a legal order is needed.
How do I report a wrong transfer to Stanbic IBTC?
Call 0201 2709 676 or 0201 4222 222 straight away with the session ID, amount, date and recipient details, then follow up on the bank's complaint form.
How long does it take to recover money sent to the wrong account?
If the recipient agrees, it can be a day or two. If not, it can take weeks or need legal action. Escalate to the CBN if the bank has not resolved your complaint after two weeks.
What is an indemnity form for wrong transfer?
A signed letter confirming the transfer was a mistake and holding the banks harmless if returning the money causes a dispute. Ask the branch for its version.
Sources
- Stanbic IBTC: Complaints and Enquiries · accessed Oct 2026
- CBN: Consumer Protection - Complaints Management · accessed Oct 2026
- Techeconomy: Stamp duty replaces EMTL, sender to bear ₦50 charge (1 Jan 2026) · accessed Oct 2026
- Stanbic IBTC: General FAQs (contact details) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.