AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
Before your first Spaces sale, brief everyone who takes payment on how Spaces payments work at your business, what to say about the credit (that customers check their terms in the Pryme app), who handles refunds and disputes, and how to give receipts. Check prices on tags match the till and keep account access protected.
Why preparation matters
Customers with Loans on Spaces can only spend that credit with Spaces merchants, so they often arrive having chosen you for that reason. If the first person they meet does not know what Spaces is, the customer leaves and may not come back. A thirty-minute briefing before you go live prevents most problems.
Step 1: get your own answers first
Staff can only explain what you know. Before you brief anyone, make sure you have Pryme's answers, in writing, to the questions that will come up at the counter. Ask through the contact page:
- How a Spaces payment is made and confirmed at your business
- What to do if a payment does not confirm
- How refunds and returns work for Spaces sales
- Whether any products are excluded
- Who staff should contact with a question during trading hours
This guide does not state merchant fees, settlement times or recourse terms; those come from Pryme.
Step 2: brief the people at the counter
What staff should say
- "Yes, we are a Spaces merchant. You can pay with Loans on Spaces here."
- "Your amount, cost and repayment date are shown in your Pryme app before you accept."
- "You can also pay by transfer, card or cash if you prefer."
What staff should never say
- Anything about a customer's limit, cost or repayment date. Staff do not see or decide these.
- That a customer will be accepted or already qualifies. A limit is offered by Solid Allianze MFB based on how the customer's account is run, and the customer chooses whether to accept.
- Anything that pressures a customer to borrow or to spend more than they planned.
The last point is a legal one as well as good manners. The FCCPC lists fair dealing under section 124 of the Federal Competition and Consumer Protection Act, which bars coercion, undue influence and unfair marketing, and section 123 requires accurate, non-misleading information.
Step 3: till, receipts and refunds
Check the till and the tags
Under section 115 of the FCCPA, as summarised by the FCCPC, displayed prices must match the price charged at payment. Before you go live, ring up a sample of items and compare with the tags. This matters more when new customers arrive, because they have no history with your prices and will notice a gap. In 2024 the FCCPC temporarily sealed an Abuja store after finding shelf prices lower than checkout prices, with cashiers setting prices at their own discretion.
Receipts and records
Customers can ask for an itemised record of their purchase (section 118 of the FCCPA). Make sure staff know how to produce one.
Pryme partners with VerifyDoc.ai. Any customer can generate a regular or a verifiable receipt or statement for their transactions, and anyone they share a verifiable one with can check it is genuine and unaltered. If a customer needs proof of a purchase, for example a school payment or a pharmacy purchase for an employer, staff can point them to this option in the Pryme app.
Refunds and complaints
Name one person on each shift who handles returns and complaints for Spaces sales, and make sure they know the process Pryme gave you. Customers still have their consumer rights, including returning goods in good condition within a reasonable time (section 122). A clear, calm process keeps a complaint from becoming a lost customer.
Step 4: protect account access
Your Pryme Business Account uses an authenticator app (no SMS codes) and a transaction PIN. Keep both with the owner or named managers, not shared among counter staff. The business agents, including Finance and Customer Support, prepare work, a person approves anything above a set ceiling, and actions are recorded. Set those ceilings with care and review them when staff change. See security.
A one-page briefing sheet
| Topic | What your team should know |
|---|---|
| Are we in Spaces? | Yes, and where the notice is displayed |
| How do Spaces customers pay? | The steps Pryme gave you, written out |
| What do we say about the credit? | Only that terms are in the customer's Pryme app |
| Who handles refunds? | Named person on each shift |
| Receipts | How to give an itemised receipt; verifiable receipts are in the app |
| Questions | Who to call, and Pryme's contact route |
A worked example
Example only. A cinema joining Spaces holds a short briefing for its six box-office and snack-bar staff before a holiday weekend. The manager walks through a test sale, hands out the one-page sheet and names the duty manager as the refunds contact. On the first Saturday, a family books five tickets and snacks totalling ₦32,500 with Spaces. The cashier confirms the payment, offers a receipt and mentions nothing about the family's credit terms. The family returns the following month.
After launch
Ask staff at the end of each week what questions customers asked, and update the sheet. Then start measuring: see How to measure what Spaces is doing for your business and Marketing your business to Spaces customers. For in-store signage ideas, see How to tell customers you offer pay-later.
Questions people ask
What should cashiers know about Spaces?
How Spaces payments work at your business, that customers' terms are shown in the Pryme app, who handles refunds and how to give receipts.
Can my staff tell a customer how much Spaces credit they have?
No. Staff do not see or decide limits. The customer sees their terms in the Pryme app.
Who handles refunds on Spaces sales?
Name one person per shift and follow the process Pryme gives you. Consumer return rights under the FCCPA still apply.
Should staff have access to the business account PIN?
Keep the transaction PIN and authenticator with the owner or named managers, and set approval ceilings with care.
Sources
- FCCPC: Consumer rights and responsibilities · accessed Oct 2026
- FCCPC acts on deceptive pricing at fast-moving consumer goods store · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.