Pryme
Sign up
Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Open a personal account How we keep your money safe
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Open Personal or Business Account Already with us? Log in
Open a Business account Download the app for Personal Open an account from anywhere
Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Read the API
Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Open a business account

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

The Ledger

Notes on money that does the work: what we are building, what the regulation actually says, and how we think about letting software act on money. Read the Ledger

Scroll for more
Home · The Ledger · PalmPay
Banking how-tos

PalmPay customer care number, email and how to escalate

PalmPay's official helpline, emails and Lagos customer centre as published by PalmPay, how to tell a fake line, and the route to the CBN and FCCPC.

PE
Pryme editorialFintech apps desk · 19 Oct 2026 · 4 min read
The short answer

PalmPay's App Store listing gives its helpline as 018886888 (its developer replies also use 02018886888) and its email as support@palmpay.com; business and POS support is given as possupport@palmpay.com and 01 889 0982. In-app live chat is available once you log in, and there is a customer experience centre in Opebi, Ikeja, Lagos. If a complaint is not resolved, escalate to the CBN or the FCCPC with your ticket reference.

Official PalmPay contact channels

Search results for "PalmPay customer care" are full of numbers posted by third parties, and some belong to scammers. The table below lists only channels published by PalmPay itself or in its own promotional material, with where each came from. Check them against the app before you call.

ChannelDetailWhere it is published
Helpline018886888 (also written 02018886888)PalmPay App Store listing and developer replies, Oct 2026
Emailsupport@palmpay.comPalmPay App Store listing, Oct 2026
Business and POS supportpossupport@palmpay.com, 01 889 0982Sponsored TechCabal feature on PalmPay Business
In-app live chatFrom the help or support area in the appTecheconomy report, Mar 2025
Customer experience centreOpebi, Ikeja, LagosTecheconomy report, Mar 2025
Registered address on listing20 Opebi Road, Ikeja, LagosPalmPay App Store listing, Oct 2026
Lock account / lock card*861*12# / *861*7*5#Nairametrics report on PalmPay campaign, Sep 2026

The Techeconomy report on the Lagos centre also mentions support through social media. Use only accounts linked from the app or PalmPay's website, and never share account details in public replies.

Numbers change. If a number in this table does not connect, check the current one inside the app's help section or on the official app store listing rather than trying a number from a search result.

Which channel to use for what

  • Phone stolen or account taken over: dial *861*12# from another phone first, then call the helpline.
  • Card lost: dial *861*7*5# to lock it, then ask support for a replacement.
  • Failed transaction: use the in-app Dispute Page, which PalmPay says lets you submit and track disputes, and keep the reference.
  • Restriction or verification: in-app chat or email, with documents attached.
  • Business account or POS: the business support email and number above.
  • Complex problems in Lagos: the Opebi centre, with ID and screenshots.

How to spot a fake PalmPay customer care line

Scammers post numbers in comments under PalmPay posts, buy search adverts, and message people who complain publicly. The patterns are consistent:

  • They contact you first, often on WhatsApp or by phone after you post a complaint.
  • They ask for your PIN, password, OTP or the code you just received.
  • They ask you to install a screen-sharing app or to transfer money to a "safe" or "reversal" account.
  • They use personal mobile numbers rather than the published lines.

PalmPay staff do not need your PIN or OTP to help you. Our guide on fake customer care scams explains the tricks in detail.

Getting a useful answer quickly

  1. Write down the date, time, amount and transaction reference before you contact support.
  2. Take screenshots of the transaction and any error message.
  3. Describe the problem in one message: what happened, what you expected, what you want done.
  4. Ask for a ticket or case number and an expected timeline.
  5. If you are told to wait, note the date and follow up on that date using the same ticket.

Writing a complaint that gets read

Support teams handle large volumes, and vague messages go to the back of the queue. A good first message names the problem in the first line, gives the facts that let an agent find your transaction, and says what outcome you want. Keep emotion out of it; a calm, complete message is quicker to act on than an angry one.

Example message

Example only. "Failed transfer, not reversed. On 14 October at 4.10pm I sent ₦40,000 from account 81XXXXXXXX to an account ending 4471, reference 2510141610XXXX. The app showed failed and my balance fell by ₦40,000. The recipient confirms nothing arrived. Please reverse the ₦40,000 to my wallet and confirm the ticket number." Screenshots attached.

Mask most of your account number in any message you send outside the app, and never include your PIN, password or a code you have received.

Escalating if PalmPay does not resolve it

PalmPay says it is licensed by the CBN, so unresolved complaints can go to the CBN's consumer protection channel; our step-by-step guide on complaining about a bank or fintech covers what to send and when. The FCCPC handles consumer complaints too. Its site (checked October 2026) lists a complaints portal at complaints.fccpc.gov.ng, email contact@fccpc.gov.ng, and phone lines 0805 600 2020 and 0805 600 3030.

For a loan taken in the app, remember the lender. PalmPay's listing says loans are offered through Blooms MFB Ltd, so a loan complaint is about that lender as well as the app.

What regulators will ask for

Proof you complained first
Ticket number, emails or chat screenshots
Transaction details
Date, amount, reference, account numbers
What you want
Refund, reversal, explanation, account unblocked
Timeline
When you complained and what replies you received

Where Pryme fits

Pryme's contact page lists its support channels, and Pryme will never ask for your PIN. Its security setup uses an authenticator app instead of SMS codes.

Questions people ask

What is PalmPay customer care number?

The helpline on PalmPay's App Store listing is 018886888, also written 02018886888. For business and POS support, a PalmPay feature gives 01 889 0982.

What is PalmPay customer care email?

support@palmpay.com for personal accounts, and possupport@palmpay.com for business and POS support.

Where is PalmPay office in Lagos?

PalmPay opened a customer experience centre in Opebi, Ikeja, in March 2025. Its App Store listing gives 20 Opebi Road, Ikeja, as its address.

How do I report PalmPay to CBN?

Complain to PalmPay first and keep the ticket number. If it is not resolved, take it to the CBN's consumer protection channel with your evidence; the FCCPC also accepts complaints.

Sources

  1. PalmPay - Transfers, Bills (Apple App Store, Nigeria listing, version 7.17.0) · accessed Oct 2026
  2. Techeconomy: PalmPay opens new Lagos customer experience center (4 Mar 2025) · accessed Oct 2026
  3. TechCabal (sponsored): PalmPay Business features and support contacts (undated) · accessed Oct 2026
  4. Nairametrics: PalmPay launches 'PalmPay Dey For You' with new security features (3 Sep 2026) · accessed Oct 2026
  5. FCCPC homepage: complaints portal and contact channels · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

More on PalmPay

Banking how-tos

PalmPay debit card: how to get it, fees and limits

How to get a PalmPay ATM card, what PalmPay says about maintenance fees, where to check issuance charges and limits, and how to lock a lost card.

PEPryme editorial · Fintech apps desk19 Oct 2026 · 4 min
Banking how-tos

How to buy an electricity token on PalmPay

Steps for paying your DisCo through PalmPay, checking the meter name before you pay, and what to do when the token does not arrive or will not load.

PEPryme editorial · Fintech apps desk19 Oct 2026 · 4 min
Banking how-tos

PalmPay failed transaction not reversed: how to dispute

What to do when a PalmPay transfer, bill or card payment fails but you are debited: wait times, the in-app Dispute Page, evidence, and CBN escalation.

PEPryme editorial · Fintech apps desk19 Oct 2026 · 4 min