Pryme
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Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Open a personal account How we keep your money safe
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Open Personal or Business Account Already with us? Log in
Open a Business account Download the app for Personal Open an account from anywhere
Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Read the API
Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Open a business account

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

The Ledger

Notes on money that does the work: what we are building, what the regulation actually says, and how we think about letting software act on money. Read the Ledger

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Home · The Ledger · Verification and codes
Codes & registration

Customer care numbers of all Nigerian banks

Official phone, email and WhatsApp lines for Nigerian banks as at October 2026, how to spot fake help desks, and how to escalate to the CBN.

PE
Pryme editorialBanking directory desk · 19 Oct 2026 · 5 min read
The short answer

Use only the customer care numbers on your bank's own website, app or card. As at October 2026, for example, GTBank's GTConnect is +234 201 448 0000, UBA's is 0700 2255 822 and Zenith's is 0201 278 7000. No genuine bank line will ask for your PIN, OTP, password or full card number.

Before you call: the fake-line problem

Fraudsters set up social media pages, Google listings and WhatsApp accounts that look like bank help desks. A customer searching 'GTBank customer care' or 'Zenith WhatsApp number' at a stressful moment can end up talking to someone who asks for an OTP, card PIN or a 'verification' transfer. Fidelity Bank's own scam alert spells out what no genuine bank will request: your complete card number, PIN, OTP, password or BVN, or a transfer to yourself 'for fraud detection'. Treat any line that asks for those as fake, whatever its logo.

The safest source of a number is the bank itself: the back of your debit card, the bank's app (usually under Help or Contact), or the contact page of the bank's official website. The list below is compiled from those pages where we could open them, and otherwise from TechCabal's directory verified in May 2026. Numbers change, so confirm in your app before you rely on one.

Customer care numbers by bank (as at October 2026)

BankPhone linesEmailWhatsAppWhere we found it
Access Bank0700 225 5222 377; +234 1 271 2005-7; 01 280 2500contactcenter@accessbankplc.comNone listedTechCabal, May 2026
Fidelity Bank0700 343 35489true.serve@fidelitybank.ngSee bank's siteFidelity scam alert page, Oct 2026
First Bank0700 347 782 668 228 (FirstContact); +234 201 448 5500firstcontact@firstbanknigeria.com0812 444 4000 (send 'Hi')TechCabal, May 2026
FCMB0700 329 0000; 0201 279 8800customerservice@fcmb.com0909 999 9814; 0909 999 9815TechCabal, May 2026
Globus Bank0201 466 1000; 0201 225 9000contactcenter@globusbank.comNone listedTechCabal, May 2026
GTBank (GTConnect)+234 201 448 0000; 0700 4826 66328; 0802 900 2900; 0803 900 3900; 0813 985 6000Not on contact pageNot on contact pageGTBank contact page, Oct 2026
Lotus Bank0700 568 872 265; 0700 010 0000support@lotusbank.comNone listedTechCabal, May 2026
Optimus Bank+234 201 906 3600opticonnect@optimusbank.comNone listedTechCabal, May 2026
Parallex Bank0700 7272 5539customercare@parallexbank.comNone listedTechCabal, May 2026
PremiumTrust Bank+234 700 773 6486; 0201 330 2777contactpremium@premiumtrustbank.comNone listedTechCabal, May 2026
Providus (now ProvidusUnity)0700 776 84387 (0700 PROVIDUS)businessconcierge@providusbank.com; fraud: frauddesk@providusbank.comNone listedTechCabal, May 2026
Signature Bank+234 700 0072 7272customercare@signaturebankng.comNone listedTechCabal, May 2026
Stanbic IBTC0700 909 9099; +234 1 422 2222customercarenigeria@stanbicibtc.comNone listedTechCabal, May 2026
Sterling Bank0700 7837 5464 (0700 STERLING); 0201 888 8822customercare@sterling.ng+234 916 031 3000TechCabal, May 2026
UBA0700 2255 822 (0700 CALL UBA); 0201 280 7000; 0201 280 8822; fraud desk 0201 280 8800cfc@ubagroup.comLeo (see UBA site)UBA contact page, Oct 2026
Union Bank0700 700 7000; +234 1 271 6816customerservice@unionbankng.com0907 007 0001Union Bank contact page, Oct 2026
Unity (now ProvidusUnity)+234 705 732 3225; 0708 066 6000we_care@unitybankng.comNone listedTechCabal, May 2026
Wema Bank / ALAT0700 0787 753 (0700 PURPLE); 0803 900 3700purpleconnect@wemabank.com; help@alat.ng0904 441 1010TechCabal, May 2026
Zenith Bank0700 936 4842265 (0700 ZENITHBANK); 0201 278 7000zenithdirect@zenithbank.com0704 000 4422 (ZiVA)TechCabal, May 2026

Not every bank is in this table. For Ecobank, Jaiz, Keystone, Polaris, Standard Chartered, SunTrust, NOVA, Citi and the microfinance banks, use the number printed on your card or shown in the bank's app rather than a number found on social media.

How to tell a real line from a fake

  • Check the number against two official places. If it is on the bank's website and in its app, it is real. If it appears only in a Facebook comment or a WhatsApp forward, it is not to be trusted.
  • Real banks do not DM you first. If someone contacts you after you post a complaint on X or Instagram, move the conversation to the bank's verified handle or call the number on your card.
  • No genuine agent needs your PIN or OTP. An agent can log a complaint with your name, account number and the transaction details; nothing more.
  • Ask for a ticket number. A genuine contact centre logs your complaint and gives you a reference. You will need it to escalate.
  • WhatsApp banking numbers have verified business badges. Even then, save the number from the bank's own site, not from a forwarded message.

Escalating if the bank does not resolve it

The Central Bank of Nigeria expects you to complain to your bank first. Its Consumer Protection Department (CPD) complaints page says to allow the bank two weeks to resolve the issue, then escalate. TechCabal's 2026 guide notes the longer window of 30 days for complaints about loans and excess charges, and gives the CPD email as cpd@cbn.gov.ng.

  1. Complain through an official channel and write down the ticket number, date and the name of the agent.
  2. Follow up in writing by email so there is a record; attach screenshots and receipts, never your PIN or password.
  3. If the bank has not resolved it within two weeks, write to the Director, Consumer Protection Department, CBN, Central Business District, Abuja, or use the CBN's online complaint channel.
  4. Include your name, contact details, the bank, account details (no PIN), the date and amount, what happened, supporting documents and proof that you reported it to the bank first.

For failed transfers specifically, our guide on confirming the account name before a transfer explains how to prevent the most common mistake, and emergency numbers in Nigeria lists the police and emergency lines if a theft or threat is involved.

Where Pryme fits

Pryme Financial is a technology company, not a bank; Naira deposits are held by Solid Allianze Microfinance Bank. Pryme support is reached through the app and the contact page, and Pryme's security uses an authenticator app rather than SMS codes. Fake assistant calls are a growing trick, covered in our guide to fake assistant calls.

Questions people ask

What is GTBank customer care number?

GTBank's contact page lists GTConnect on +234 201 448 0000 and 0700 4826 66328, plus 0802 900 2900, 0803 900 3900 and 0813 985 6000 (checked October 2026).

How do I know a bank WhatsApp number is real?

Only use a WhatsApp number shown on the bank's own website or app. Real banks never ask for your PIN, OTP, password or full card number on WhatsApp.

What do I do if my bank does not resolve my complaint?

Get a ticket number, allow the bank two weeks (30 days for loan and excess-charge complaints), then escalate to the CBN Consumer Protection Department with your evidence.

Do banks call customers to ask for their BVN or OTP?

No. Fidelity Bank's scam alert, for example, says it never requests your full card number, PIN, OTP, password or BVN.

Sources

  1. TechCabal: Customer care numbers for banks and fintechs in Nigeria (2026), 22 May 2026 · accessed Oct 2026
  2. GTBank: Contact us · accessed Oct 2026
  3. UBA Nigeria: Contact us · accessed Oct 2026
  4. Union Bank: Contact us · accessed Oct 2026
  5. Fidelity Bank: Scam alert · accessed Oct 2026
  6. CBN: Complaints management (Consumer Protection Department) · accessed Oct 2026
  7. Condia: Providus and Unity Bank merger, 26 Jun 2026 · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

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