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The short answer
To close CredPal, clear your credit balance in full in the app, ask CredPal for written confirmation of a zero balance, cancel the automatic bank deduction and remove saved cards, then ask support (through the app or on +234 708 740 9746) to close the account and delete data it is not required to keep. CredPal's website did not describe a self-service closure option when we checked in October 2026.
Why CredPal needs more care than a one-off loan
CredPal works as a credit line: you spend, the balance grows, and repayments come in instalments or in full. Its FAQ says repayments can be made in the app by bank transfer, debit card or automatic bank deductions. That last option is the one people forget. A deduction set up months ago will keep trying to run while the account exists, and a small balance left from a fee or late charge keeps the credit line open.
Step by step
- Open the app and look at the full outstanding balance, not only the next instalment.
- Ask CredPal for a settlement figure if you want to clear everything early, and the date it is valid to.
- Pay that amount in the app by transfer or card.
- Ask for written confirmation that the balance is zero and the credit line is closed.
- Ask CredPal to cancel the automatic bank deduction, and ask your own bank to confirm no mandate remains.
- Remove saved cards from the app, or ask support to remove them.
- Request account closure and data deletion in writing, then uninstall the app.
A closure request you can copy
Please close my CredPal account (name, phone number, email). My balance was cleared on (date), reference (number). Please confirm in writing that no further deductions or card charges will be made, remove my saved cards, cancel any bank mandate, and delete personal data you are not required to keep, telling me what you will retain and for how long.
Send it through the in-app support area so it attaches to your account, and keep the reply. CredPal's privacy policy, published at credpal.com/privacy, is where to read what the company says about the data it holds.
What happens to your data
Some records will be kept: lenders usually have to retain loan and identity records for a period for legal reasons, and repayment history already reported to credit bureaus stays on your bureau report. The FCCPC's 2025 digital lending regulations require approved lenders to comply with the Nigeria Data Protection Act 2023 (Reg. 21(a)). Crednet Technologies Limited, CredPal's operator, was on the FCCPC's register of approved digital lenders when checked in October 2026.
Employer-linked CredPal credit
If you got CredPal through your employer, ask HR whether any repayment is being taken through payroll, and give HR a copy of the closure confirmation. A deduction set up through work may not stop just because the app account closes.
If deductions continue after closure
Send CredPal the confirmation and the statement line showing the new deduction, and ask for a refund. Under Regulation 22(d) of the FCCPC regulations, complaints must be resolved within 24 hours and never later than 48 hours. If the deduction is not reversed, ask your bank about disputing it, and escalate through the FCCPC complaints portal at complaints.fccpc.gov.ng, the lenders' task force address lenderstaskforce@fccpc.gov.ng, or the FCCPC lines 0805 600 2020, 0805 600 3030 and toll-free +234 800 000 2121 (as listed by the FCCPC in July 2026). Complaint steps in detail are in CredPal customer care and complaints.
Worked example (illustrative figures only)
A customer clears a ₦94,000 balance on 1 October. A ₦2,400 late charge from September was added the same day, so the credit line stays open and an automatic deduction of ₦2,400 runs on 5 October. Asking for a settlement figure that includes all charges before paying would have closed the line in one step.
What to check first
- Balance
- The full outstanding amount including fees, not just the next instalment
- Deduction date
- When the next automatic deduction is due, so you settle before it
- Payment sources
- Every card and bank account linked to CredPal
- Employer link
- Whether any repayment runs through payroll
- Confirmation
- A written zero-balance and closure message saved outside the app
If you are closing CredPal because repayments became hard to manage, the cost of credit lines like this is easiest to see in naira over a full month; APR versus a flat fee shows how to compare it with other borrowing before you open another account elsewhere.
Where Pryme fits
Keep proof of your final payment that anyone can check: Pryme customers can generate a verifiable receipt through VerifyDoc.ai (receipts and statements). If you shop on credit, compare with store credit versus pay-later before opening another line.
Questions people ask
How do I delete my CredPal account?
Clear the full balance, get written confirmation, cancel the automatic deduction and remove cards, then ask support in the app to close the account and delete data it is not required to keep.
How do I stop CredPal from deducting my account?
Once nothing is owed, ask CredPal to cancel the automatic deduction and ask your bank to confirm no mandate remains.
Can I close CredPal with an outstanding balance?
No. The balance must be cleared first, including any charges, before the credit line can close.
Will deleting the CredPal app stop deductions?
No. Uninstalling removes the app, not the account or the bank deduction.
Sources
- CredPal: official website and FAQ · accessed Oct 2026
- FCCPC: Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 (PDF) · accessed Oct 2026
- FCCPC: Approvals of digital money lenders (register) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.