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Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Open a personal account How we keep your money safe
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Open Personal or Business Account Already with us? Log in
Open a Business account Download the app for Personal Open an account from anywhere
Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Read the API
Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Open a business account

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

The Ledger

Notes on money that does the work: what we are building, what the regulation actually says, and how we think about letting software act on money. Read the Ledger

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Home · The Ledger · Warri
Cities

BEDC Band A feeders and complaints in Warri: what to check

How Warri residents can confirm their BEDC band, what Band A must deliver under NERC rules, and how to escalate a complaint to the Forum in Asaba.

PE
Pryme editorialCities desk · 19 Oct 2026 · 5 min read
The short answer

Your BEDC band follows the feeder that supplies your street, and the rate on your token receipt or bill shows which band you are charged on: ₦209.50 per kWh is the Band A rate in NERC's July 2025 order for BEDC. Band A must deliver at least 20 hours of supply a day. If it does not, complain to BEDC in writing first, then take the unresolved ticket to the NERC Forum office in Asaba.

What the bands mean for a Warri household

Since 2024, Nigerian electricity has been priced by service band. Each 11kV or 33kV feeder is placed in a band from A to E according to how many hours of supply it is meant to deliver, and every customer on that feeder pays the band's rate. In Warri, Effurun, Ekpan or Enerhen, two streets a few hundred metres apart can sit on different feeders and so pay very different prices for the same kilowatt-hour.

NERC's July 2025 Supplementary Order for BEDC (ORDER/NERC/2025/060), effective 1 July 2025 and in force until a new order replaces it, sets these rates for non-maximum-demand customers, which covers most homes and small shops:

BandMinimum supply per dayNon-MD rate (₦/kWh)
A20 hours209.50
B16 hours68.56
C12 hours56.91
D8 hours41.20
E4 hours41.21

The gap between Band A and the rest is the reason Band A complaints matter. Example only: a flat that uses 100 kWh in a month pays ₦20,950 at the Band A rate and ₦6,856 at the Band B non-MD rate, a difference of ₦14,094 for the same energy. If you are paying Band A prices for Band B or C supply, you are overpaying every month.

How to tell which band your Warri address is on

  1. Look at your last token receipt or postpaid bill. The tariff rate or tariff class printed on it tells you what BEDC is charging. A rate of ₦209.50 per kWh means you are billed as Band A.
  2. Find your feeder name. Ask at the customer care office of the BEDC business unit that serves your area, quoting your meter or account number. Write the feeder name down exactly as they give it.
  3. Check the feeder against the list in NERC's BEDC order. The order's appendices list feeders by name (the published list includes towns across BEDC's network, such as Akure and Ikere). Searching the PDF for your feeder name shows how NERC has classified it.
  4. Compare the band with what you actually receive. A feeder can be listed as Band A while your street gets far less than 20 hours, which is exactly the case a complaint is meant for.

BEDC's own website carries customer pages, but they load only in a full browser with JavaScript, so open beninelectric.com on your phone if you want to use its tools rather than relying on screenshots shared on WhatsApp.

What Band A promises, and what happens when it fails

NERC's July 2025 orders for other DisCos spell out the Band A rules in detail. The AEDC order, for example, requires the DisCo to publish a rolling seven-day average of supply hours for each Band A feeder by 9am the next day, to publish reasons once a feeder misses its hours for two consecutive days, and to downgrade a feeder that misses them for seven consecutive days, under NERC's 2022 Order on Migration of Customers and Compensation for Service Failure. That 2022 order applies across the market, but read BEDC's own order for the exact wording that applies in Warri.

Keep a supply log before you complain

A complaint backed by a log is much harder to dismiss. Note the time power comes on and goes off each day for at least a week. Example only: a Band A household in Effurun records 18, 21, 15, 19, 20, 16 and 17 hours over seven days. That is 126 hours, an average of 18 hours a day, two hours short of the 20-hour minimum, and four of the seven days fell below it.

How to complain to BEDC first

BEDC's Policy on Customer Complaints Management (BEDCPolicyCCU001-2024) lists these channels:

  • Phone: 0700 123 6660 or 0700 123 5553.
  • Email: customercomplaints@beninelectric.com.
  • Walk-in: the Customer Care Office at your local business unit.
  • Social media: @beninelectric on X, Facebook and Instagram.
  • Letter: The Managing Director, BEDC Electricity PLC, 5 Akpakpava Street, Benin City.

The policy says each complaint is logged on BEDC's customer relationship system and a ticket number and acknowledgement are sent. Always get that ticket number. Put the complaint in writing, attach your supply log, your feeder name, meter or account number and two or three recent token receipts, and say what you want: supply restored to Band A hours, reclassification to the correct band, or credit for the shortfall.

Escalating to the NERC Forum in Asaba

NERC's metering factsheet (13 October 2026) sets the escalation path as DisCo first, then the NERC Forum office, then an appeal to NERC itself. Legit.ng's report of the same factsheet says a customer can go to the Forum if the DisCo has not resolved the complaint within 15 days. The Forum office that serves Delta State is listed on NERC's site as:

Office
NERC Asaba Forum, No. 1 Chief Lois Ndukwe Close, opposite Liberty Estate (behind Sam Obi's house), GRA, Asaba
Phone
0906 227 7247
Email
asabaforum@nerc.gov.ng

One point to confirm before you travel: NERC's factsheet says that in states with their own electricity regulator, steps two and three go to that regulator instead. An AllAfrica report of August 2025 listed Delta among states that had received authorisation or completed a transfer of oversight. We could not confirm whether a Delta State regulator now hears BEDC complaints, so call the Asaba Forum first and ask whether it still takes cases from Warri.

What to check first

  • The rate on your receipt matches the band you believe you are on.
  • You know your feeder name and have checked it in NERC's BEDC order.
  • You have at least seven days of supply records.
  • You have a BEDC ticket number and the date you complained.
  • You have waited the period the Forum expects before escalating.

For the token side of things, see our guide to buying a BEDC token in Warri and the full BEDC tariff guide.

Where Pryme fits

Disputes go better with clean records. If you buy tokens through electricity payments in the Pryme App, each purchase has its own record, and you can generate a verifiable receipt or statement through our partner VerifyDoc.ai to attach to a BEDC or Forum complaint. For keeping on top of regular bills, see bill payment reminders.

Questions people ask

How do I know if my area in Warri is Band A?

Check the rate on your token receipt or bill. ₦209.50 per kWh is the Band A rate in NERC's July 2025 BEDC order. Then ask BEDC for your feeder name and look it up in the order's feeder list.

What is the BEDC customer care number for complaints?

BEDC's complaints policy lists 0700 123 6660 and 0700 123 5553, plus customercomplaints@beninelectric.com. Ask for a ticket number every time.

Where is the NERC forum office for Warri complaints?

NERC lists the Asaba Forum at No. 1 Chief Lois Ndukwe Close, GRA, Asaba, phone 0906 227 7247, email asabaforum@nerc.gov.ng. Call first to confirm it handles Warri cases.

Can BEDC move my street from Band A to Band B?

Yes. NERC's rules provide for feeders that persistently miss Band A hours to be downgraded, which lowers the rate. A complaint with a supply log helps your feeder get reviewed.

Sources

  1. NERC: July 2025 Supplementary Order to MYTO 2024 for BEDC (ORDER/NERC/2025/060) · accessed Oct 2026
  2. BEDC Electricity Plc: Policy on Customer Complaints Management (BEDCPolicyCCU001-2024) · accessed Oct 2026
  3. NERC: Forum offices (Asaba Forum listing) · accessed Oct 2026
  4. NERC: Metering factsheet (13 Oct 2026) · accessed Oct 2026
  5. NERC: July 2025 Supplementary Order for AEDC (ORDER/NERC/2025/059), Band A feeder rules · accessed Oct 2026
  6. AllAfrica: NERC transfers oversight of Bayelsa electricity market, with list of states already authorised (26 Aug 2025) · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

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