AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
If you bank with Solid Allianze MFB through Pryme, start with Pryme’s support on the contact page in the app; otherwise contact the bank directly and complain in writing. Under the CBN’s complaint guide the bank should acknowledge you with a tracking number within three days; if the matter is not resolved within two weeks, escalate to the CBN Consumer Protection Department at cpd@cbn.gov.ng.
Solid Allianze Microfinance Bank Ltd is a CBN-licensed microfinance bank. Like every licensed bank in Nigeria, it must handle complaints and is subject to the CBN’s escalation route if it does not. This guide covers how to raise an issue, what evidence to keep, how long to wait and where to go next. It also tells you plainly what we could and could not verify about the bank’s own contact channels.
What we could verify about contact channels
When we tried the bank’s website in October 2026 it did not load, so we could not confirm a current phone number, email address or branch list from the bank’s own page. We have therefore not printed any number here. Phone numbers for small banks are often copied wrongly between directories, and a wrong number is exactly what impersonators exploit.
Reliable ways to get a correct contact:
- Your account opening documents, welcome email or statement, which normally carry the bank’s address and contact lines.
- The app or service you used to open the account. Pryme customers should use the support channels shown on Pryme’s contact page and in the app.
- A visit to the bank’s office, where you can hand in a written complaint and ask for a stamped copy.
How to complain: steps
- Write down the facts: date and time, amount, transaction reference or session ID, and the account numbers involved.
- Send the complaint in writing (email, in-app message or a letter at the office). Say exactly what you want: a reversal, a refund, a corrected entry, a lifted restriction or an explanation.
- Ask for a complaint or tracking reference. The CBN’s guide expects the institution to acknowledge a complaint and give a tracking number within three days.
- Allow two weeks for a resolution, the period the CBN’s guide sets before you escalate.
- Keep every reply. If the response does not resolve the issue, you have what you need to go to the CBN.
What to attach
- Screenshots of the transaction and any error message.
- Debit or credit alerts.
- A statement covering the dates in question.
- A copy of your ID if the bank asks for it at the office (never send PINs or passwords).
Escalating to the CBN
Microfinance banks fall within the CBN’s consumer protection remit. If the bank has not resolved your complaint within two weeks, or you are unhappy with its answer, you can write to the Director, Consumer Protection Department, Central Bank of Nigeria, Central Business District, Garki, Abuja, deliver the letter to any CBN branch, or email cpd@cbn.gov.ng.
- Include
- Your name, address, phone and email; the bank’s name; your account details (never your PIN or password); dates and history of the transaction; the amount in dispute; supporting documents.
- Prove
- That you complained to the bank first, with the tracking number or stamped copy.
- Expect
- The CBN to take the matter up with the bank. Keep copies of everything you send.
For a wider walk-through that also covers fintechs, see how to complain about a bank or fintech in Nigeria and how to complain about a microfinance bank.
Avoiding fake customer care
Impersonation is the most common way complaints go wrong. People search for a bank’s number, post their problem on social media, or reply to a comment, and are then contacted by someone posing as the bank. Small banks are targeted because fewer people know their real channels.
- Only use contact details you found yourself on your account documents, statement, the bank’s office or the app you bank through.
- Do not post your account number or phone number under public complaint threads.
- A real bank will not ask you to move money to a “safe” account to fix a problem.
- A real complaint gets a reference you can quote later. If someone cannot give one, treat the contact as unverified.
Common issues and who handles them
| Issue | First stop | If unresolved after two weeks |
|---|---|---|
| Failed transfer, debit without value | The bank or the app you used | CBN Consumer Protection Department |
| Money sent to the wrong account | Your bank, at once, with the reference | CBN Consumer Protection Department |
| Disputed charge on your account | The bank, with the statement line | CBN Consumer Protection Department |
| Suspected fraud on your account | The bank, then a police report | CBN, plus the police case file |
| Bank closed by the CBN | NDIC depositor verification | NDIC claims process |
Where Pryme fits
Naira deposits in Pryme accounts are held by Solid Allianze MFB, and Pryme Financial Ltd is the technology company that runs the app. If your issue concerns a Pryme account, raise it through Pryme support first with your transaction receipt; the escalation route above still applies. See who holds your money for how the two fit together.
Questions people ask
What is the Solid Allianze MFB customer care number?
We could not confirm a current number from the bank’s own website in October 2026, so we have not printed one. Use the contact details on your account documents or, for a Pryme account, the support channels in the app.
How long does Solid Allianze have to resolve my complaint?
The CBN’s complaint guide expects an acknowledgement and tracking number within three days and allows two weeks for a resolution before you escalate to the CBN.
How do I report a microfinance bank to the CBN?
Email cpd@cbn.gov.ng or write to the Director, Consumer Protection Department, CBN, Central Business District, Garki, Abuja, with proof that you complained to the bank first.
Can I complain to the CBN without going to the bank first?
The CBN asks you to complain to the institution first and to show evidence of that complaint. Escalate only after the two-week window or an unsatisfactory reply.
Sources
- Central Bank of Nigeria: How to Lodge a Complaint (CPD/GEN/GUIDE/03, 24 January 2022) · accessed Oct 2026
- Central Bank of Nigeria: Complaints Management, Consumer Protection Department · accessed Oct 2026
- Central Bank of Nigeria: Micro-Finance Banks (list of licensed MFBs) · accessed Oct 2026
- NDIC: Insured Banks directory (Microfinance Banks) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.