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The short answer
Polaris Bank's salary advance is for customers whose salary is paid into a Polaris account and gives up to 50% of monthly net income, so repayment comes from that salary; your offer shows the exact date and amount. For early liquidation, a payoff figure or a repayment problem, contact the Polaris Yes Center on 0700-7652747, 08069880000, 01-4482100 or 01-2705850, email yescenter@polarisbanklimited.com, or speak to your relationship officer.
What you are repaying
Polaris Bank's salary advance page, read in October 2026, describes a short-term facility for people employed by "reputable organizations in both private and public sectors" whose salary account is with Polaris. It offers up to 50% of monthly net income, with 24-hour processing, no collateral and minimal documentation. The page also says "up to 50% of your next salary" in one place, so confirm with the bank which measure applies to you. You apply by dialling *833*12#, at a branch, or through the VULTe app.
The page does not state the tenor, the repayment date, the fees or the early-liquidation terms; it says pricing is competitive and terms and conditions apply. Those details are in the offer you accept, which is why the offer screen or letter is the document to keep. For the product itself, see Polaris Bank loans explained.
How repayment usually works
Because the salary must land in a Polaris account, a salary advance is normally recovered from that account when your next salary arrives. Other Polaris loans, such as those offered through VULTe, repay on the schedule shown when you accept. In both cases the bank can debit the account on the due date, so the practical rules are simple:
- Keep your salary paid into the same Polaris account until the loan is cleared.
- If your employer pays late, the debit may fail or the account may go into arrears; tell the bank early.
- If you change jobs, ask Polaris how the balance will be repaid before your salary moves.
- Check the debit on your statement each month against the amount in your offer.
Worked example: a salary advance (illustrative)
Say your net monthly salary is ₦240,000. Up to 50% would be ₦120,000. If you take ₦100,000 and the offer shows total charges of ₦6,000, then ₦106,000 is recovered when your next salary lands, leaving ₦134,000 of that ₦240,000 salary. Plan the month with ₦134,000, not ₦240,000. The charge is an example; Polaris shows the real one before you confirm.
Early liquidation
Liquidating a loan early means paying off the balance before the end of its term. Polaris does not publish its liquidation terms on the salary advance page, so ask for them in writing:
- Contact the Yes Center or your relationship officer and ask for a liquidation or payoff figure as at a specific date.
- Ask whether interest for the unused period is removed and whether any early-repayment charge applies.
- Fund the account with the exact figure and ask the bank to apply it to the loan.
- Ask for a letter or statement confirming the loan is fully liquidated, and check that no further debits are scheduled.
On a short salary advance, the saving from early liquidation can be small or nothing at all, depending on how the charge is set. On a longer loan with interest charged on the reducing balance, it can be meaningful. The payoff figure tells you which.
Polaris customer care contacts
| Channel | Detail (from the Polaris salary advance page) |
|---|---|
| Yes Center phone | 0700-7652747, 08069880000, 01-4482100, 01-2705850 |
| yescenter@polarisbanklimited.com | |
| Head office | 3 Akin Adesola Street, Victoria Island, Lagos |
| Other | Your relationship officer, or any branch |
Common problems and how to frame them
- Debit larger than the offer
- Ask for a loan statement showing principal, charges and any arrears added
- Salary arrived late and the loan went overdue
- Ask whether charges can be reversed and send your employer's confirmation of the late payment
- Debits continue after liquidation
- Send the liquidation confirmation and ask for the scheduled debit to be cancelled and refunded
- You moved your salary to another bank
- Ask how the remaining balance will be collected before any arrears build up
- You did not request the loan
- Report it at once as possible fraud and ask the bank to freeze the facility
Write each complaint so it states the account, the loan, the date and amount in question and the result you want. Bank complaint desks handle a large volume; a message that can be answered without a second round of questions is usually answered sooner.
If a complaint is not resolved
Polaris Bank is a CBN-licensed commercial bank, so complaints go first to the bank, in writing, with your account number, loan reference and the outcome you want. Keep the complaint reference. If the bank does not resolve it, you can escalate to the CBN's consumer protection channel, attaching the bank's response. We did not find Polaris on the FCCPC digital lenders list we read in October 2026, which is expected for a bank, but the FCCPC still takes complaints about unfair treatment of consumers through complaints.fccpc.gov.ng.
Where Pryme fits
If your salary goes to one bank, a second account for planned spending can make the month after an advance easier to manage. A Pryme Personal Account can be opened from any country, and Savings Boxes help you rebuild a buffer. See how Pryme works.
Questions people ask
How do I repay Polaris salary advance?
It is normally recovered from your Polaris salary account when your next salary arrives. Keep your salary paid into that account and check the debit against your offer.
How do I liquidate my Polaris Bank loan?
Ask the Yes Center or your relationship officer for a payoff figure as at a date, fund the account, ask them to apply it and get written confirmation the loan is closed.
What is Polaris Bank customer care number?
The Polaris salary advance page lists the Yes Center on 0700-7652747, 08069880000, 01-4482100 and 01-2705850, and yescenter@polarisbanklimited.com.
What is the USSD code for Polaris salary advance?
The Polaris salary advance page gives *833*12#. You can also apply at a branch or through the VULTe app.
Sources
- Polaris Bank: Polaris salary advance · accessed Oct 2026
- FCCPC: Approvals of Digital Money Lenders (page modified 3 Mar 2026) · accessed Oct 2026
- FCCPC: Enforcement against digital lending violations (5 Feb 2024; site contact details) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.