Pryme
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Pryme Personal

Money with a heartbeat.

Meet Eva, the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals and follows up. Nothing leaves your account without your approval.

Meet Eva, the assistant inside the Pryme app. She holds dollars, pounds, euros and Naira side by side, swaps at a locked rate, pays bills in any of them and sends anywhere, asking before anything moves.

HomeEvery currency, every Box and every card on one screen.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Savings BoxesFlexible, Fixed, Investment and Interest-free, side by side.
Create a BoxPick the type, name the goal. Eva works out what to move, and when.
LoansSpaces credit and Salary Advance. Draw only what you need.
Invite friendsThree friends, ₦50,000 each, and ₦20,000 lands with you.
YouEva’s voice, your plan, your address and every security control.
Duress signalA word that looks normal on screen while your people are alerted.
Chat with EvaTell her the goal. She handles the steps and asks before anything moves.
Swap at the live rateOr name the rate you want and she swaps the moment it lands.
One card, every currencySpend from whichever balance suits, and freeze it from the app.
What Eva may do without askingStanding permissions, a voice, and a record of every rule you have given her.
Receipts anyone can verifyRegular or certified statements, e-signed and checkable by whoever receives them.
Open a personal account How we keep your money safe
Pryme app: Home
Pryme app: Chat with Eva
Pryme app: Savings Boxes
Pryme app: Create a Box
Pryme app: Loans
Pryme app: Invite friends
Pryme app: You
Pryme app: Duress signal
Pryme app: Chat with Eva
Pryme app: Swap at the live rate
Pryme app: Multicurrency card
Pryme app: What Eva may do without asking
Pryme app: Receipts and statements
MoneyAgentsApprovalAgentsEvery currencyYour approval

Open an account. Get money to spend.

Global money. Intelligent growth.

We give you a limit to spend at the shops and services you already use — and an account that works on your month while you get on with it. Dollars, pounds and euros sit beside your Naira, and an assistant handles the running of it, asking you first every single time.

One global account for your money and business. Move across currencies, automate everyday operations and put AI agents to work — with you in control of every important decision.

Open Personal or Business Account Already with us? Log in
Open a Business account Download the app for Personal Open an account from anywhere
Pryme app home: every currency on one balance
Personal · the app in your hand
Salary landed₦920,000 from John Doe Ltd · Naira account
Done
Move ₦100,000 to your Rent Box?Keeps ₦127.9m liquid · earns 18% p.a.
Approve
Paid Ikeja Electric₦18,400 · token sent by SMS
Done
Swap $200 → ₦310,000?Rate locked at ₦1,550 for 30 s
Approve
Held a ₦150,000 transferNew payee · unusual hour · needs you
Review
Received $2,400From a client · USD account
Done
Swap $200 → £—?Rate locked for 30 s
Approve
Paid the light bill at home₦18,400 · Ikeja Electric
Done
Keep $1,000 liquid, save the rest?$1,400 → Flexible Box
Approve
Held a £2,000 transferNew payee · needs you
Review
Eva is live
500,000+customers, personal and businessScan to get the app
Get the appScan with your phone camera
Regulated partnersEvery currency held with a licensed institution in its market
Solid AllianzeCBNNDIC
Scan to get the app
Get the appScan with your phone camera
Instant settlementOur own core ledger: swaps land at once, every receipt verifiableScan to get the app
Get the appScan with your phone camera
Agents with a mandatePowered by Pryme Intelligence. Nothing moves without youFlip
Pryme Intelligence
Eva, the assistant that runs a Pryme accountEvayour assistant
The Chief of Staff agent on a Pryme Business AccountDanielChief of Staff
The Finance agent on a Pryme Business AccountBenFinance
PrymeBruceCare
Inside a mandate you write. Every action logged.
Multi-currency30 currencies on one balanceFlip
Locked rates30 s
🇺🇸 1 USD—
🇬🇧 1 GBP—
🇪🇺 1 EUR—
The rate you see is the rate you get.
10 years2016 to today, one trunkScan to get the app
Get the appScan with your phone camera
Business Account

Open an account. Get customers.

Your competitor down the road sells the same thing you sell. The difference is who walks in. We put money in people’s hands that can only be spent in businesses like yours — and then we point them at you.

The Pryme Business home page: three currency balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into
Spaces · Nigeria

We hand the customer the money. It can only be spent with you.

You are not borrowing. You are selling to somebody who already has the money — and that money can only be spent with a business like yours.

The business · Pryme Business
johndoe.mypryme.com · Spaces

Spaces Showing 30 days

Spaces is onshoppers near you can see your shop
Spaces brought you · 30 days ₦2,578,550.00 104 sales from 71 shoppers ▼ 4% on the period before
Where the money came from
91% shoppers who had been in before 9% first visit to your shop
21 of 71 came back more than once Average basket ₦24,793.75 Biggest shopper ₦142,300.00
24 Jul returningnew to you 22 Aug
Money on its way to you confirmed at the counter · on its way to your Naira account
Confirmed at the counter ₦47,150.002 sales today · final the moment they paid
Sales of 23 Aug₦90,9503 sales · confirmed
Sales of 24 Aug₦196,2005 sales · confirmed
Sales of 25 Aug₦47,1502 sales · confirmed
nothing for you to do · it arrives on its own
Lands in your NGN account ₦334,300.0010 sales in flight
The shopper · Pryme app
4:34
‹
BorrowLoans
SpacesSalary Advance
Spaces credit₦21,450 available
Repay ₦78,550
₦78,550 in use₦100,000 limit
Hold 25% · repay 2 more early to drop to 20%

₦100,000 from day one · agreement v2.1 · 12 Aug · View

Near youCategories 9Your loans 9
🛒Grocery / Retail4 places
🍽Eateries / Restaurants4 places
💊Pharmacies3 places
🎬Movies & Cinema3 places
🚌Transport3 places
💇Spa’s & Saloons3 places
Say “Hey Pryme”🎤
HomeBoxes CardsYou
Freeto join, nothing monthly. You are in the app the day you switch it on.
You get paidthe sale settles into your Naira account. Nobody to chase.
Zero riskwe carry the credit, whether or not the shopper repays us.
You growfaces that had never been to your shop — and most come back on their own.
The account

One account. Every currency you trade in.

Pryme Business4 currencies · one ledger
Base
₦127,328,879.23NGN · Nigerian Naira
$1,240.00USD · US Dollar
£480.00GBP · Pound Sterling
€310.00EUR · Euro
  • A named Naira account with Solid Allianze MFB — NDIC insured, your business name on it.
  • Real details abroad. A US account number, a UK sort code, an IBAN for the euro area.
  • Every currency has its own statement — regular or certified, with a code anyone can verify.
Swapping · in the app
4:34
‹···
Current account · NGN ₦127,328,879.23
SwapBoth balances move at once, on one ledger
Fill it inAsk Eva
$1 = ₦1,650.00
FromNGN ▾
250,000Available ₦127,328,879.23
ToUSD ▾
151.52after swap $1,391.52
Rate$1 = ₦1,650.00
Fee—
You get$151.52
NowWhen it hits

Eva waits for your rate and asks before she moves anything.

Target rate
$1 =1,585.00₦
Set the watch
Pryme Pay

Take money on your site, or on a checkout of your own.

No card, no OTP, nothing for the buyer to type in. They transfer from the bank app they already use, and the money lands in the same account your agents are running — already matched to the order, already in your books.

Pay from your bank app

We give the buyer a one-time account number. They transfer to it from any bank app or by USSD — no card, no OTP, nothing to type in.

Get the account number
  • Card details are never asked for, so they cannot leak.
  • The account is used once, then it closes.
  • Held with a licensed bank, insured by the NDIC.
Transfer exactly this amount

To this account, from any bank app. We watch it, and the page updates itself.

Send exactly₦26,767.50Copy
BankSolid Allianze MFB
Account number0000 000 000Copy
Account namePRYME / JOHNDOE‑ORD1042
Watching the account — nobody has to confirm anything.
Payment received

₦26,767.50 from GTBank · John D., matched to order ORD‑1042.

OrderORD-1042
Settled intoJohn Doe Trading Ltd · Naira account 0000 000 000
Receiptsent to the buyer
Get your receiptRun it again
Your checkout, your brand.On the site you already have, in your colours, on your own domain — or on a page we host for you.
A link for anything you sell.One price, one buyer, one link — sent on WhatsApp, Instagram or email, and paid the same way.
It lands already reconciled.Matched to the order, receipt issued, and in your books before you have looked at it.
Business Account

A team you did not have to hire.

Five agents come with the account. Each one has a job description, a budget and a ceiling you set. They do the work and bring it to you — nothing leaves the account without your signature.

CS Chief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised — and keeps all three moving.

Booked a meeting with John Doe Foods for Thursday 11:00.
FI Finance Watches the money

Keeps the books as you trade and tells you the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SA Sales Chases what is owed

Goes back to the buyers who went quiet, with the receipt already attached.

Recovered ₦410,000 across three overdue invoices.
SU Customer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Build on Pryme

Our rails, under your product.

Issue a dedicated Naira account number to each of your own customers, collect into it and reconcile against it. The same rails the Business Account runs on, with the licence behind them.

Read the API
Pryme Business

One business account. Every currency you trade in.

Dollars, pounds and euros beside a Naira account, on one ledger and one set of books. Five agents come with it and run the account — nothing leaves without your signature.

The Pryme Business home page: Naira, dollar and pound balances on one account, the money actions, five agents working and a live stream of what they have done
Business · the page your team signs into

A team you did not have to hire

Five agents come with the account. Each has a job description, a budget and a ceiling you set. They do the work and bring it to you — they propose, you approve.

CSChief of Staff Runs the week

Knows what is stuck, who is waiting and what you promised, and keeps all three moving.

Booked the quarterly review with your auditor for Thursday.
FIFinance Watches the money

Keeps the books in every currency you hold and flags the moment something does not add up.

Flagged a duplicate — invoice DP‑11908 was already paid in July.
COCompliance Keeps you inside the rules

Holds every filing to its own clock and screens names and payments against your policy — and logs what it refuses.

Screened 412 payments overnight and refused two of them.
SASales Chases what is owed

Goes back to the buyers who went quiet, with the invoice and the receipt already attached.

Recovered $12,400 across three overdue invoices.
SUCustomer Support Answers your customers

Replies, follows up on what they asked for and hands you only the ones that need you.

Resolved 4 conversations — two deliveries, one refund.
Every agent prepares and proposes. You are the only one who can approve.
Open a business account

Ten years, one trunk

The business has changed shape four times and never changed what it was rooted in. Each version was built out of what the last one could not do.

2016E-commerce

An online grocery store, built out of a faulty tab. Selling the food was the easy part — taking the money for it, and moving it, turned out to be the business.

2018OjirehPrime Card

A prepaid card. The first time the company issued rather than resold, and the first time it carried the obligations that come with holding somebody else’s money.

2020Microfinance bank

PrymeSolid Allianze acquired — an existing bank with an existing licence. The perimeter stopped being someone else’s to draw.

2023Multicurrency

More than one currency on one balance, and the rebrand to Pryme. A Nigerian business could hold dollars without holding a second institution.

2026Agentic operations

Accounts that do the work rather than only hold value. Five agents on the account, inside a policy you write — which is where the new mark starts.

Questions

The things people ask us first.

What is Pryme?

Pryme is a financial technology company. It gives people and businesses in Nigeria one account that holds Naira alongside dollars, pounds and euros, and a set of agents that do the running of it — keeping the books, chasing what is owed, answering customers and paying bills. Nothing leaves an account without the owner’s approval.

Can I hold dollars, pounds and euros in a Pryme account?

Yes. A Pryme account holds Naira, US dollars, pounds sterling and euros side by side on one ledger, each with its own account details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area. You can swap between them at a rate you set, and every currency has its own statement.

What is Spaces?

Spaces is available in Nigeria. It gives a shopper money to spend that can only be spent with a participating business. The business is paid into its Naira account whether or not the shopper repays, because Pryme carries the credit. For the business it is free to join, there is nothing monthly, and the customer’s identity is never shown — only a reference and what it is worth.

What do the agents on a Pryme Business Account do?

Five agents come with the account. The Chief of Staff runs the week and keeps what is stuck moving. Finance watches the money and keeps the books as you trade. Compliance keeps the filings on time and screens what moves. Sales chases what you are owed. Customer Support answers your customers and follows up. Each has a job description, a budget and a ceiling you set, and each one proposes rather than acts — nothing leaves the account without your signature.

How does Pryme Pay work?

Pryme Pay takes payments on your own site or on a checkout page you control. The buyer is given a one-time account number and transfers to it from any bank app or by USSD — no card, no OTP, nothing to type in. The money lands in the same account your agents are running, already matched to the order and already in your books.

What are Savings Boxes?

Savings Boxes are separate pots inside a Pryme account, held in Naira. Flexible Boxes can be withdrawn at any time, Fixed Boxes hold to a date, Investment Boxes hold for longer, and Interest-free Boxes earn nothing by design. A business can use them to ring-fence payroll and the tax it withholds, so that money cannot be spent by accident.

Who holds my money, and is it protected?

Pryme is a financial technology company, not a bank. Accounts and deposits are provided by Solid Allianze Microfinance Bank Limited, which is licensed by the Central Bank of Nigeria and is a member of the Nigeria Deposit Insurance Corporation.

Can I build on Pryme?

Yes. Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

What is Pryme?

Pryme is a financial technology company. It gives you one account that holds US dollars, pounds sterling and euros beside Naira, with an assistant that runs the account for you and asks before anything moves. Accounts are provided in Nigeria today, and further markets open as each licence lands.

Can I open a Pryme account from outside Nigeria?

Accounts are provided in Nigeria today, subject to verification and approval. Foreign-currency balances are held and converted inside that account, so you can hold, receive and swap dollars, pounds and euros wherever you are.

Which currencies can I hold with Pryme?

Naira, US dollars, pounds sterling and euros, side by side on one ledger. Each has its own details — a Nigerian account number, a US account number, a UK sort code and an IBAN for the euro area — and each has its own statement.

How do I send money to Nigeria with Pryme?

Swap at a rate you set rather than the rate of the day, then send to any Pryme username or to a Nigerian bank account. There is no fee to send to another Pryme account.

What does the assistant do?

Eva is the assistant inside the Pryme app. She opens accounts, moves money, saves toward your goals, pays what is due and follows up what is owed to you — and asks you before anything moves.

What is Pryme Rails?

Pryme Rails lets a platform issue a dedicated Naira account number to each of its own customers, collect into it and reconcile against it, over one API — the same rails the Pryme Business Account runs on.

The Ledger

Notes on money that does the work: what we are building, what the regulation actually says, and how we think about letting software act on money. Read the Ledger

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Home · The Ledger · Consumer rights
Data & reference

Telecom complaints in Nigeria: escalating to the NCC and 622

How to complain about MTN, Airtel, Glo or any network, when to escalate to the NCC on 622, NCC office contacts and the complaint timelines on record.

PR
Pryme researchConsumer rights desk · 17 Oct 2026 · 4 min read
The short answer

Complain to your network first, through its customer care line, app or service centre, and keep the reference number. If it is not resolved, escalate to the Nigerian Communications Commission on its toll-free 622 line, at consumer@ncc.gov.ng, through its consumer portal or social media, or at an NCC office. Under the Consumer Code of Practice as reported in 2022, operators had 30 days to resolve a complaint and no complaint was to stay unresolved beyond three months.

Last updated: October 2026

The Nigerian Communications Commission (NCC) regulates mobile networks and internet service providers. Its Consumer Affairs Bureau, set up in September 2001 and affirmed by Chapter VII of the Nigerian Communications Act 2003, handles consumer complaints that operators fail to resolve. This page compiles the escalation steps, every NCC contact channel and the timelines on public record, with dates.

First step
Your service provider (customer care, app, website or service centre)
NCC toll-free line
622
NCC consumer email
consumer@ncc.gov.ng
Consumer portal
consumer.ncc.gov.ng
Rules in force (per NCC)
Consumer Code of Practice Regulations 2024; Quality of Service Business Rules 2024
Information requests
Answered within 96 hours, free (2024 Code, per G Elias via Mondaq)
Complaints the NCC received directly in 2020
12,797

Step by step

  1. Complain to the provider. Use its official channels: customer care, a service centre, its app or website. Give the date and time, the amount, the plan or service involved and any transaction reference.
  2. Keep a record. The NCC advises noting the date, reference number, channel used, the response and any promise made.
  3. Give the provider time, then follow up using the same reference rather than opening a new complaint.
  4. Escalate to the NCC if it remains unresolved or you are dissatisfied with the outcome. Include your name and contact details, the provider, the phone number affected, what happened and when, what you have already done and the reference number.

NCC contact channels

ChannelDetails
Toll-free contact centre622
Emailconsumer@ncc.gov.ng
Consumer portalconsumer.ncc.gov.ng (complaint form and status checks)
Facebookfacebook.com/nigerian.communications.commission
Xx.com/consumersNCC or x.com/NgComCommission
Instagramngcomcommission
LetterThe Executive Vice Chairman, Nigerian Communications Commission, Plot 423 Aguiyi Ironsi Street, Maitama, Abuja. Attention: Director, Consumer Affairs Bureau
Consumer Affairs BureauHead Office Annex, Plot 1253 Cadastral Zone, Jabi-Airport Road, Mbora District, Abuja; +234 209 461 7000, +234 209 461 7514

NCC zonal offices

OfficeAddressTelephone
Lagos9A Bankole Oki Street, adjacent Ikoyi Club, Ikoyi01 463 0643-5
Ibadan102A DPC Road, off Government House Road, Agodi GRA0705 611 4759, 0818 556 9674, 0810 719 7100
KanoNo. 31 Race Course Road, Nasarawa GRA064 947822, 064 319999
EnuguNo. 2 Ugwuoba Street, off Ezilo Avenue, Independence Layout042 293607
Port HarcourtNo. 23A Igbodo Street, behind First Bank, Aba Road, Old GRA084 300321-2

Timelines on record

The NCC says complaints are now handled under the Consumer Code of Practice Regulations 2024 and the Quality of Service Business Rules 2024. A G Elias summary published on Mondaq in September 2024 notes that the 2024 Code was released on 30 July 2024, that information requests must be answered within 96 hours at no cost, and that complaint handling is free except where an investigation needs records more than two years old. It does not set out complaint resolution deadlines, and we could not confirm them from the NCC website. The figures below are the most recent we could source, with their dates.

RuleFigureInstrument and dateSource
Time to resolve a complaint before you may refer it to the NCC30 daysConsumer Code of Practice Regulations, as reported July 2022ICIR, 5 July 2022
Longest any complaint may stay unresolved3 monthsSameICIR, 5 July 2022
Enquiries about rates, terms and conditions96 hoursSame; repeated in the 2024 CodeICIR 2022; Mondaq September 2024
Operator response to a customer complaint24 hoursNCC revised complaint categories and service level agreements, November 2019TheCable, 8 November 2019
Complaint handling feeFree, except retrieval of records over 2 years oldConsumer Code of Practice Regulations 2024Mondaq September 2024

How many people complain to the NCC

The NCC's most recent executive summary on its consumer portal covers 2020. It shows 12,797 complaints received directly by the Commission that year, nearly nine in ten through the contact centre. Monthly operator-level data now sits on the NCC's Consumer Complaint Statistics dashboard, which reports total, resolved and pending complaints and complaints per 1,000 subscribers.

Channel (2020)ComplaintsShare
NCC contact centres11,32788.5%
NCC consumer portal1,0598.3%
Social media (Facebook, Instagram, Twitter)3622.8%
Written complaints490.4%
Total12,797100%

Shares are our calculation from the NCC figures, rounded to one decimal place.

Common complaints and where they go

Unwanted value-added service deductions have their own fix; see how to stop unwanted VAS charges. If airtime or data was paid for through a bank or app and never arrived, the CBN and NCC have proposed a joint process; see our note on the CBN–NCC failed airtime and data framework. SIM swap fraud needs your bank as well as your network: SIM swap fraud: what to do.

Worked example

Example only. Chika's home router plan is renewed on 1 June, but the service stops working on 3 June. She reports it through the provider's app the same day and is given reference 48812. After a follow-up on 10 June using the same reference, it is still not fixed. By early July, 30 days after her first report, she calls 622 and also emails consumer@ncc.gov.ng with her name, the provider, the account number, the dates, the reference and screenshots of her messages. She asks the NCC to confirm the complaint number it assigns and uses that number in every later contact.

How we compiled this

Channels and zonal offices are from the NCC consumer portal's "Procedure to file a complaint" page and its October 2026 article on escalation. The rules in force are from the NCC Consumer Complaint Statistics page. Timelines are from ICIR (5 July 2022), TheCable (8 November 2019) and a G Elias summary on Mondaq (13 September 2024). Complaint counts are from the NCC's 2020 executive summary on complaint management. All pages were accessed in October 2026.

Questions people ask

How do I report MTN or Airtel to the NCC?

Complain to the network first and keep the reference. If it is not resolved, call 622, email consumer@ncc.gov.ng or use consumer.ncc.gov.ng, giving the reference and what the network said.

Is 622 free?

The NCC describes 622 as its toll-free contact centre.

How long does a network have to resolve my complaint?

Under the Consumer Code as reported in 2022, 30 days, with no complaint left unresolved beyond three months. Check with the NCC whether the 2024 Code changed this.

Can I write to the NCC?

Yes. Address it to the Executive Vice Chairman, NCC, Plot 423 Aguiyi Ironsi Street, Maitama, Abuja, for the attention of the Director, Consumer Affairs Bureau.

Sources

  1. NCC Consumer Portal: Procedure to file a complaint · accessed Oct 2026
  2. NCC Consumer Portal: Before you escalate your complaint (8 October 2026) · accessed Oct 2026
  3. NCC: Consumer complaint statistics · accessed Oct 2026
  4. NCC Consumer Portal: Executive summary on consumer complaint management, 2020 · accessed Oct 2026
  5. ICIR: NCC directs telcos to resolve subscribers' complaints within 30 days (5 July 2022) · accessed Oct 2026
  6. TheCable: Respond to customers' complaints within 24 hrs, NCC tells telcos (8 November 2019) · accessed Oct 2026
  7. Mondaq (G Elias): Highlights of the NCC Consumer Code of Practice Regulations 2024 · accessed Oct 2026

This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.

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