AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
Call Jaiz Bank’s 24/7 line on 0700 773 0000 straight away with the amount, time, recipient’s account and bank, and the transaction reference, then confirm in writing to customercare@jaizbankplc.com. Jaiz cannot take money back from another person’s account on its own: the recipient’s bank must contact its customer, and recovery usually needs the recipient’s consent or a court order. If Jaiz has not resolved it within two weeks, escalate to the CBN.
Instant transfers are a blessing until one goes to the wrong account. A mistyped digit, a saved beneficiary picked in a hurry, or a name you did not check can send money to a stranger within seconds. The good news is that the money has not vanished. The hard news is that getting it back depends on speed and on people outside your bank. This guide sets out what to do, in order.
Steps: the first hour
- Call Jaiz on 0700 773 0000. The line is listed as 24/7. Tell them it is a wrong transfer and ask them to contact the recipient’s bank immediately.
- Have the details ready: amount, date and time, recipient account number and bank, the name that appeared, and the transaction reference or session ID from your receipt.
- Put it in writing. Email customercare@jaizbankplc.com or contactcentre@jaizbankplc.com with the same details and a screenshot of the receipt. Ask for a complaint reference.
- If the recipient is a Jaiz customer, say so: the bank can act on its own customer directly.
- Do not contact strangers who offer to help recover funds for a fee.
Why consent matters
Once money lands in someone else’s account it is legally in their account, and their bank cannot simply debit it. In practice the recipient’s bank can contact its customer, may place a hold on the funds while it investigates, and asks for consent to return them. Banks’ own help pages describe recall the same way: it depends on the funds still being there, the recipient’s consent and the receiving bank’s process, and where consent is refused a police report or court order may be needed. Recovery is not guaranteed, which is why the first hour matters.
What happens next
| Stage | Who acts | What you can do |
|---|---|---|
| Report | You, to Jaiz | Call, then email with the reference; get a complaint number |
| Contact | Jaiz, to the recipient’s bank | Ask for updates using your complaint number |
| Consent | Recipient’s bank, to its customer | Wait; do not contact the recipient with threats |
| Return | Recipient’s bank, to Jaiz | Check your account and statement |
| Escalation | You, to the CBN after two weeks | Email cpd@cbn.gov.ng with your complaint number |
The CBN’s complaint guide expects a bank to acknowledge a complaint and issue a tracking number within three days, and allows two weeks for resolution before you escalate. Jaiz does not publish a specific timeline for wrong-transfer recalls.
If the recipient refuses
- Ask Jaiz for written confirmation of the recipient bank’s response.
- File a police report with your evidence; it may be needed for further steps.
- For larger sums, take legal advice on a court order. This article is information, not legal advice.
- Escalate to the CBN Consumer Protection Department if Jaiz has not handled the complaint properly.
Common situations
- Wrong digit, recipient at another bank
- Most common case. Jaiz contacts the receiving bank; outcome depends on the recipient’s consent and whether the money is still there.
- Wrong Jaiz account
- Jaiz can contact its own customer directly, which is usually quicker.
- Paid the right account twice
- Treat it as a wrong transfer for the second payment and ask the recipient for a refund as well as reporting it.
- Paid a scammer
- This is fraud, not a wrong transfer. Report it to Jaiz at once, block your account if your details were exposed, and file a police report.
- Transfer failed but you were debited
- Not a wrong transfer. Report it to Jaiz with the reference so the bank can trace the transaction and correct your account; the recipient is not involved.
If money arrives in your Jaiz account by mistake
The reverse also happens. If you receive money you were not expecting, do not spend it and do not send it back to a number that calls you; call Jaiz instead and let the bank handle the return. Scammers use “wrong transfer” calls to trick people into sending their own money. Read someone sent money to your account by mistake? Read this first.
How to avoid it next time
- Check the recipient name shown before you confirm.
- Save beneficiaries once, correctly, rather than retyping account numbers.
- For large sums, send a small test amount first.
Where Pryme fits
Any Pryme customer can generate a regular or verifiable receipt for a payment, which helps when you need to prove what you sent and when. See receipts, sending money and Jaiz Bank customer care contacts.
Questions people ask
Can Jaiz Bank reverse a wrong transfer?
Jaiz can contact the recipient’s bank, but it cannot remove money from another person’s account itself. Return usually needs the recipient’s consent or a court order.
How long does a wrong transfer reversal take?
There is no published Jaiz timeline. Under the CBN complaint guide, allow two weeks for the bank to resolve it before escalating to the CBN.
What number do I call for a wrong transfer at Jaiz?
Call Jaiz Bank’s 24/7 line, 0700 773 0000, then confirm by email to customercare@jaizbankplc.com.
Can I report a wrong transfer to the CBN?
Yes, after you have complained to Jaiz and two weeks have passed without a resolution. Email cpd@cbn.gov.ng with your complaint number.
Sources
- Jaiz Bank: Contact Us · accessed Oct 2026
- Jaiz Bank: Frequently Asked Questions (Islamic banking, JaizMobile Plus, security) · accessed Oct 2026
- Central Bank of Nigeria: How to Lodge a Complaint (CPD/GEN/GUIDE/03, 24 January 2022) · accessed Oct 2026
- Central Bank of Nigeria: Complaints Management, Consumer Protection Department · accessed Oct 2026
- Moniepoint Support: Fraud and unauthorised transfers (updated 9 Feb 2026) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.