AI agents for business finance: what they can and can't do
What AI agents can do in bookkeeping, close, collections and compliance today, where a person must stay in charge, and how to judge a product.
The short answer
Coronation Merchant Bank's contact page lists the email crc@coronationmb.com and the phone lines 0201-2797640 to 0201-2797643 and 0201-8887640 (+234 201 2797640 and so on from abroad). Its head office is at 10 Amodu Ojikutu Street, off Saka Tinubu Street, Victoria Island, Lagos, with offices in Abuja and Port Harcourt.
Coronation Merchant Bank is a CBN-licensed merchant bank with a small office network and a mostly corporate, affluent and private banking clientele. It publishes one customer email address for all three of its offices and a shared set of phone lines. The details below are from its own contact page, read in October 2026.
Coronation Merchant Bank contacts
| Channel | Details |
|---|---|
| crc@coronationmb.com | |
| Phone (in Nigeria) | 0201-2797640, 0201-2797641, 0201-2797642, 0201-2797643, 0201-8887640 |
| Phone (from abroad) | +234 201 2797640, +234 201 2797641, +234 201 2797642, +234 201 2797643, +234 201 8887640 |
| Web form | "Send us a message" form on the contact page; choose a service of interest and the bank follows up by phone or email |
| Internet banking | Separate Personal Internet Banking and Corporate Internet Banking log-ins linked from the site |
The NDIC's insured-banks directory lists the same head office and email with the number +234 (0)1-2797640-43, which is the older 01 format of the same lines.
Office addresses
| Office | Address |
|---|---|
| Lagos (head office) | 10 Amodu Ojikutu Street, off Saka Tinubu Street, Victoria Island, Lagos |
| Abuja | 178 Aminu Kano Crescent, Wuse II, Abuja |
| Port Harcourt | 77 Woji Road, GRA Phase II, Port Harcourt, Rivers State |
All three offices share the same email and phone lines, so you do not need a separate Abuja or Port Harcourt number to reach the bank.
Using the web form
The contact form asks for your name, email, phone number, a service of interest and a message. The services you can pick are Investment Banking, Private Banking, Corporate Banking, International Trade, and Global Market and Treasury. Choosing the right one routes your enquiry to the team that handles it. The form is for new business and general questions; for a disputed charge or a failed payment, email so you have a written record with a timestamp.
Complaints: what Coronation publishes
Under a "Customer Experience" heading in its site footer, Coronation links several documents worth reading before you complain:
- Complaint Handling Policy: how the bank receives, logs and resolves complaints.
- Customer Bill of Right: what customers are entitled to expect.
- Service Charges and Rate Guide: the bank's published charges, useful if you are disputing a fee.
- Service Feedback Form: for comments that are not formal complaints.
- The Coronation Service Rules.
When you write, include your name, account or client reference, the date and amount of the transaction, what went wrong and what you want done. Never send a PIN, password or token code. Keep the bank's acknowledgement reference.
When the bank does not resolve it
The CBN expects customers to give a bank two weeks to resolve a complaint. After that, you can write to the Director, Consumer Protection Department, Central Bank of Nigeria, Central Business District, Abuja, delivering it to the CBN head office or any CBN branch. Attach the history of the matter and proof that you complained to Coronation first. The CBN's complaints page lists what to include.
Which route for which issue
| Issue | Suggested route |
|---|---|
| Disputed charge on a statement | Email crc@coronationmb.com with the statement line, and check the Service Charges and Rate Guide first |
| Inward transfer not credited | Phone a published line, then email the sender's SWIFT reference |
| Internet banking log-in or token problem | Phone a published line; corporate users should also tell their own administrator |
| New account or new service | Contact form, choosing the relevant service |
| Feedback that is not a complaint | Service Feedback Form linked in the site footer |
Private, affluent and corporate clients normally have a named relationship manager. Go to them first for anything about your own account: they can see your history and chase the right team internally. Use the general email when you want a formal, timestamped record, or when the relationship route has stalled.
Checks before you call
- Confirm the number or email against Coronation's own site. Fake bank contacts circulate online.
- If you received a call claiming to be from Coronation, end it and call back on a published line.
- Have your client reference and transaction details ready.
- For an incoming international payment, have the sender's SWIFT reference; see Coronation Merchant Bank SWIFT code.
If you are still deciding whether to bank with Coronation at all, read what Coronation Merchant Bank offers.
Where Pryme fits
For day-to-day money that does not need a merchant bank relationship, the Pryme app gives you NGN, USD, GBP and EUR in one account, protected by an authenticator app and transaction PIN rather than SMS codes. See Pryme security.
Questions people ask
What is Coronation Merchant Bank customer care number?
The bank lists 0201-2797640, 0201-2797641, 0201-2797642, 0201-2797643 and 0201-8887640 on its contact page.
What is Coronation Merchant Bank email address?
crc@coronationmb.com, used for all three offices.
Where is Coronation Merchant Bank head office?
10 Amodu Ojikutu Street, off Saka Tinubu Street, Victoria Island, Lagos.
Does Coronation Merchant Bank have an office in Abuja?
Yes, at 178 Aminu Kano Crescent, Wuse II, Abuja. It also has a Port Harcourt office at 77 Woji Road, GRA Phase II.
Sources
- Coronation Merchant Bank: Contact · accessed Oct 2026
- Coronation Merchant Bank: homepage (services and footer) · accessed Oct 2026
- NDIC: Insured banks directory, Merchant Banks (live page) · accessed Oct 2026
- CBN: Complaints management (Consumer Protection Department) · accessed Oct 2026
This article is general information, not financial, legal or tax advice. Products described are provided under the terms on this site and are subject to regulation and eligibility.